COLOR SWATCHES DO NOT APPEAR

This topic has 5 replies, 2 voices, and was last updated 3 years, 9 months ago by Elise Noromit.

Viewing 6 posts - 1 through 6 (of 6 total)

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February 26, 2021 at 9:12 pm #269634

michelmenaei
Participant

We bought and installed your theme at the following address

We configured the color swatches as specified in the theme documentation, but unfortunately they do not appear
neither on the store page nor on the product page nor on the home

How can this problem be solved.

Thank you in advance

February 27, 2021 at 8:09 am #269676

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please provide your site admin access to the private area.

I will check and tell you what you have missed.

Best Regards

February 27, 2021 at 12:52 pm #269712

michelmenaei
Participant

See required information bellow

February 27, 2021 at 9:54 pm #269788

Elise Noromit
Member

Hello,

1. Please add global attributes, swatches do not work with custom attributes. https://prnt.sc/108t6iz

2. Please enable this option: https://prnt.sc/108t79g

3. Then enable this option and add the image https://prnt.sc/108t88k to each attribute item.

Best Regards

February 28, 2021 at 1:57 pm #269877

michelmenaei
Participant

Thank you very much for your prompt reply

Swatches are now appearing but we haven’t found how to set up our site the same
than your demo page.

Please see attached images

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March 1, 2021 at 8:30 am #270027

Elise Noromit
Member

Hello,

In order to remove the attributes labels on the product image, navigate to Products > Attributes > enter the attribute and disable “Show attribute label on products”

Please read and follow this instruction to make your swatches the same as on our demo: https://xtemos.com/docs/basel/attribute-swatches/

Best Regards
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