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Update issue of the theme Woodmart

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 16, 2021 at 9:34 am #273824

    contact.com2
    Participant

    Dear team Woodmart ,

    We beg you to receive our highest consideration for the quality of your work !
    When we proceed to update the theme , we receive this issue on the screenshot .

    Best Regards .

    March 16, 2021 at 11:37 am #273887

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

    Sorry but currently I am unable to see the screenshot you attached.

    Please make sure that you have added it correctly to check it myself and help you out accordingly.

    Best Regards

    March 16, 2021 at 12:02 pm #273902

    contact.com2
    Participant

    Hello,
    Here is the screenshot.

    March 16, 2021 at 12:49 pm #273945

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but I am still unable to see the screenshot you attached.

    Please make sure that you have added it correctly to check it myself and help you out accordingly.

    Best Regards

    March 16, 2021 at 12:52 pm #273951

    contact.com2
    Participant

    I receive this message

    Une erreur est survenue lors de la mise à jour de Woodmart : L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    March 16, 2021 at 1:16 pm #273975

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If you still need help then provide admin panel login details and FTP details of the website.

    Best Regards

    March 16, 2021 at 1:35 pm #273992

    contact.com2
    Participant

    We have the same probleme.
    here are the accesses Word press :
    Login: [email protected]
    P.W : Giftbox@123

    The site is hosted on hostinger.fr

    March 17, 2021 at 6:20 am #274131

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and the theme is already updated on your website.

    Screenshot for Clarification: https://prnt.sc/10ntxyc

    It seems that you managed to update it.

    Regards.
    Xtemos Studios.

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Viewing 8 posts - 1 through 8 (of 8 total)