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Update issue of the theme Woodmart

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #273824

    contact.com2
    Participant

    Dear team Woodmart ,

    We beg you to receive our highest consideration for the quality of your work !
    When we proceed to update the theme , we receive this issue on the screenshot .

    Best Regards .

    #273887

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

    Sorry but currently I am unable to see the screenshot you attached.

    Please make sure that you have added it correctly to check it myself and help you out accordingly.

    Best Regards

    #273902

    contact.com2
    Participant

    Hello,
    Here is the screenshot.

    #273945

    Hello,

    Sorry but I am still unable to see the screenshot you attached.

    Please make sure that you have added it correctly to check it myself and help you out accordingly.

    Best Regards

    #273951

    contact.com2
    Participant

    I receive this message

    Une erreur est survenue lors de la mise à jour de Woodmart : L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #273975

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If you still need help then provide admin panel login details and FTP details of the website.

    Best Regards

    #273992

    contact.com2
    Participant

    We have the same probleme.
    here are the accesses Word press :
    Login: contact.com2com@gmail.com
    P.W : Giftbox@123

    The site is hosted on hostinger.fr

    #274131

    Hello,

    I have logged into your website and the theme is already updated on your website.

    Screenshot for Clarification: https://prnt.sc/10ntxyc

    It seems that you managed to update it.

    Regards.
    Xtemos Studios.

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Viewing 8 posts - 1 through 8 (of 8 total)