Issue with Instagram Feed

This topic has 7 replies, 2 voices, and was last updated 3 years, 8 months ago by Elise Noromit.

Viewing 8 posts - 1 through 8 (of 8 total)

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March 23, 2021 at 3:48 pm #275791

Achkan
Participant

Hello

We’ve got an issue with our instagram feed displayed in our footer
Now we have a message with “Tag your photos with ” {tag name} “on Instagram.”
And an empty feed with grey field without ahref

Please find an exemple link in private content

Do you know why we have this message instead our instagram feed please

Thanks for your help

Regards

March 23, 2021 at 3:59 pm #275797

Achkan
Participant

I forgot to tell that this issue is only on our product page details

March 23, 2021 at 9:20 pm #275873

Elise Noromit
Member

Hello,

Instagram has recently changed the integration process. Now only API connections are possible. Please follow this detailed instruction: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

If you have any questions please feel free to contact us.

Best Regards

March 23, 2021 at 10:02 pm #275888

Achkan
Participant

Hello

I’ve updated these settings but my issue seems to be from another settings
Our instagram feed is now OK

But in all the product pages which contain tags,
We can now see a new block with a message ““Tag your photos with ” {tag name} “on Instagram.”

Please find a screenshot attached and a link

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March 23, 2021 at 10:05 pm #275890

Achkan
Participant

More details

The class name of the block displayed is : class=”woodmart-product-instagram”

March 24, 2021 at 11:42 am #276009

Elise Noromit
Member

Hello,

Please provide your site admin access to the private area.

Best Regards

March 24, 2021 at 4:28 pm #276078

Achkan
Participant

Thank you
But I’ve found my response in an another post
https://xtemos.com/forums/topic/instagram-product-page/

So I’ve just disable the product instagram displayed with this custom css

.woodmart-product-instagram{
display:none;
}

March 24, 2021 at 9:21 pm #276126

Elise Noromit
Member

Ok. that is fine. If you have any questions please feel free to contact us.

Best Regards
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