Demo Organic part Our Products SVG problem

This topic has 20 replies, 2 voices, and was last updated 3 years, 7 months ago by Elise Noromit.

Viewing 21 posts - 1 through 21 (of 21 total)

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March 25, 2021 at 10:06 pm #276366

tovarizsolt
Participant

I can’t find a solution.
The SVG icon does not appear in some places.
I charged well.
No server side problem.
It is enabled in Elementor.

Why the icon does not appear.
Thanks for the reply.

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March 25, 2021 at 10:33 pm #276373

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg>tag like it is shown: http://prntscr.com/m4n0qw
Then you will need to re-upload your icons in WordPress Dashboard.

Best Regards

March 25, 2021 at 11:16 pm #276381

tovarizsolt
Participant

Hello,

Thanks for the copy-paste reply.
But that was not the question.
Please read my question more closely and look at the attached image.

Best Regards

March 26, 2021 at 8:06 am #276440

Elise Noromit
Member

Hello,

Please provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

March 26, 2021 at 9:50 pm #276728

tovarizsolt
Participant

Yes, please!

March 27, 2021 at 3:07 pm #276849

Elise Noromit
Member

Hello,

Please provide the admin rights for the user so that we could check the settings. And test without the plugins.

Best Regards

March 27, 2021 at 4:35 pm #276866

tovarizsolt
Participant

Sorry, already admin!

March 28, 2021 at 4:44 pm #276993

Elise Noromit
Member

Hello,

Our dev team has checked and it is not something that we can fix in our theme. The request is blocked by the server 500 error. https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/500
As a workaround, you can remove SVG images and replace them with PNG or JPG.

Best Regards

March 28, 2021 at 7:01 pm #277027

tovarizsolt
Participant

Another copy paste answer! Why?

Please read and view the attached files carefully!
Why server error 500?
I don’t see it that way!
The Demo page shows internal SVGs in this location.
I put in a new image gallery and SVG works fine there!
Then why server error 500?
Please set up so I can put SVG files in this place too!

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March 28, 2021 at 8:48 pm #277050

Elise Noromit
Member

Hello,

Please provide your FTP access to the private area.

Best Regards

March 29, 2021 at 9:42 am #277172

tovarizsolt
Participant

FTP access

March 29, 2021 at 2:47 pm #277296

Elise Noromit
Member

Hello,

Please check the credetnials I cannot log in: https://prnt.sc/10z2gor

Best Regards

March 29, 2021 at 4:29 pm #277314

tovarizsolt
Participant

Please try with a dot or a double dot!
I can log in with FileZilla.
I’m sending an attached file.

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March 30, 2021 at 9:02 am #277496

Elise Noromit
Member

Hello,

file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

Here is the article on how to solve the problem: http://prntscr.com/10zol13

Here is the article about such a problem: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/500

Best Regards

March 30, 2021 at 11:21 am #277545

tovarizsolt
Participant

Hello!

This is not logical!

Why does the SVG file look correct elsewhere if file_get_contents () is not set on the server side?
Please see the attached pictures!

Please answer question-3.jpg!

Thanks

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March 30, 2021 at 1:37 pm #277602

tovarizsolt
Participant

Hello!

Please answer an important question so I can understand!
Why are you using internal SVG here?
Why don’t you normally use external SVG as your customers?

I have attached a picture.

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March 31, 2021 at 4:55 pm #277972

Elise Noromit
Member

Hello,

It was necessary for the Inobox elment in the Product AJAX tabs uses the same function.

We shall consider how to change that. For now, if you need to add icons to the Product Tabs, enable this function: file_get_contents

Best Regards

April 1, 2021 at 3:24 pm #278259

tovarizsolt
Participant

Hello,

OK. How to allow?
I am not a programmer, but a user.

I read it later and it can’t be set in the php.ini file!
The hosting provider (Hostinger) says that this is not a hosting provider’s job, but development. I’m not a developer.
I just want to use this feature as easily as you do in the demo!

What do I do to make the feature work?

I feel like you just want to make me stupid.
Didn’t you answer that it still works on this page, the SVG file appears one line above it?
Same server, same template, same SVG file.

Zsolt

April 1, 2021 at 5:29 pm #278281

Elise Noromit
Member

Hello,

Please contact your host support and ask them to enable.

Best Regards

April 1, 2021 at 7:27 pm #278298

tovarizsolt
Participant

Hello

I wrote in the previous letter that I was talking to the hosting provider.
Why don’t you read the letter?

Rather, answer why you can use SVG elsewhere on the page if file_get_contents is not enabled?

Attached file >>>

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April 2, 2021 at 8:45 am #278398

Elise Noromit
Member

Hello,

Please refer to my message # #277972

If you have any questions please feel free to contact us.

Best Regards
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