Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Also, send us a link where we can see this problem on your website.
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
It seems to be some general issue with your images in the Media Library. Our theme has no influence on that.