Home › Forums › WoodMart support forum › Not showing one type of shipping in cart

Not showing one type of shipping in cart

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • May 4, 2021 at 5:21 am #289287

    Adverti
    Participant

    Hello,

    after two hours of communication with plugin support which that type shipping is, we know that it is caused by theme. We tried another themes where it is showing correctly. We turned off all plugins but nothing happend.

    Shipping is “Zásielkovňa”. In cart it is not showing, but in checkout yes. When you go back, it is showing also in cart. Problem happens only with variable product, single products are OK. It seems that there is no some type of refresh or something of shipping types in cart.

    Can you help me with that please?
    Thank you.

    May 4, 2021 at 6:18 am #289323

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    May 4, 2021 at 6:26 am #289328

    Adverti
    Participant

    I created the account.

    May 4, 2021 at 8:43 am #289379

    Artem Temos
    Keymaster

    We can’t enter your dashboard and see the following screen https://gyazo.com/6870b983eef5c84d7ca7d042cea36bff

    May 4, 2021 at 8:45 am #289381

    Adverti
    Participant

    Now it’s possible to enter.

    May 4, 2021 at 11:10 am #289418

    Artem Temos
    Keymaster

    Please, provide us your FTP access as well.

    May 4, 2021 at 12:06 pm #289443

    Adverti
    Participant

    Please, be carefull.

    May 4, 2021 at 12:23 pm #289447

    Artem Temos
    Keymaster

    We have checked this with the default theme and it doesn’t appear there too https://prnt.sc/12h56jg

    May 4, 2021 at 12:28 pm #289448

    Adverti
    Participant

    I tried it now on default theme and it appears.

    Attachments:
    You must be logged in to view attached files.
    May 5, 2021 at 6:10 am #289631

    Artem Temos
    Keymaster

    Yes, it appears sometimes. Probably, after visiting the checkout page. And that is how it works with our theme as well. But when you first time visit the cart page, this method doesn’t either with our theme or with the default one.

    May 5, 2021 at 6:20 am #289642

    Adverti
    Participant

    I tried it many times with default theme and that option was still there. As tried an author of that plugin and had the same result.

    OK, so there is no solution?

    I am sending a screenshot with one option – debug mode in shipping settings. When it is checked, everything show correctly. Can it be checked in normal mode of page or it has an affect on something?

    Attachments:
    You must be logged in to view attached files.
    May 5, 2021 at 7:02 am #289653

    Artem Temos
    Keymaster

    Let us check it one more time. Please, send us your current admin access.

    May 5, 2021 at 7:04 am #289657

    Adverti
    Participant

    It’s still same.

    May 5, 2021 at 7:43 am #289682

    Artem Temos
    Keymaster

    Unfortunately, this password doesn’t work for us https://gyazo.com/d3888bdb2dc21a9e850cb118b9756115

    May 5, 2021 at 7:45 am #289683

    Adverti
    Participant

    Please try again.

    May 5, 2021 at 8:21 am #289696

    Artem Temos
    Keymaster

    Now the FTP is not working. Could you please check this also?

    May 5, 2021 at 8:23 am #289697

    Adverti
    Participant

    Now it works.

    May 5, 2021 at 8:57 am #289710

    Adverti
    Participant

    I will solve it in another way. Thank you for your time. I am going to delete all accesses to our website.

    May 5, 2021 at 9:27 am #289728

    Artem Temos
    Keymaster

    OK, let us know if you need any further assistance.

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)

The topic ‘Not showing one type of shipping in cart’ is closed to new replies.