Add to cart vs tags

This topic has 11 replies, 3 voices, and was last updated 3 years, 6 months ago by Eric Watson.

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May 4, 2021 at 3:32 pm #289494

Achkan
Participant

Hi,
Our theme doesn’t properly ignore script tags and therefore is displaying script contents as text for the add to cart label.
You can see that where you’re on hover of the add to cart button on archive product page list.
Please find an example URL in the private content, and a screen shot attached.

Is there a way to fix it please ?

Thanks for your help

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May 4, 2021 at 9:30 pm #289563

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

May 5, 2021 at 7:09 am #289659

Achkan
Participant

Hello,

We know that the issue is linked to the plugin “woocommerce conversion tracking”
But we’ve test another one and we had the same issue.

So how can we do it, because we need a plugin to track our conversion.
We cannot do wihtout it

Thanks

May 5, 2021 at 2:20 pm #289838

Elise Noromit
Member

Hello,

Please provide your site admin as well as FTP access to the private area.

Best Regards

May 6, 2021 at 7:41 am #290040

Achkan
Participant

Hello,

Please find all the access in the private area

Regards

May 6, 2021 at 7:17 pm #290265

Elise Noromit
Member

Hello,

Please check the credentials I cannot log in.

Best Regards

May 6, 2021 at 8:24 pm #290283

Achkan
Participant

Hello

Please find all the credentials

I’ve checked it
and it’s all good

regards,

May 7, 2021 at 11:24 am #290484

Elise Noromit
Member

Hello,

We still cannot log in https://gyazo.com/ff87f5d7feb5c018561c6dd63a8fad56

Please check FTP credentials, if you have any blocking disable them.

Best Regards

May 7, 2021 at 1:23 pm #290547

Achkan
Participant

Hello

Please find a new password in the private area.

But Check your message error.
You’ve tried to connect with an FTP connection, but I’ve send you an SFTP connection.

Please try with the right connection.

May 8, 2021 at 3:35 pm #290851

Elise Noromit
Member

Hello,

Our dev team has fixed that. Please check. We will add it to our nearest update.

Best Regards

May 26, 2021 at 5:33 pm #295712

Achkan
Participant

Hello

It was OK but since the last update the issue appears again
Please find screen attached

Can you help us please

Thanks

Regards

May 27, 2021 at 6:10 am #295806

Eric Watson
Participant

Hello,

This fix will be added to update 6.1 Now we fixed you on the site.

Regards
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