Home Forums WoodMart – Premium Template Add to cart vs tags

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This topic contains 9 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week ago.

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  • #289494

    Achkan
    Customer

    Hi,
    Our theme doesn’t properly ignore script tags and therefore is displaying script contents as text for the add to cart label.
    You can see that where you’re on hover of the add to cart button on archive product page list.
    Please find an example URL in the private content, and a screen shot attached.

    Is there a way to fix it please ?

    Thanks for your help

    Private Content Hidden
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    #289563

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #289659

    Achkan
    Customer

    Hello,

    We know that the issue is linked to the plugin “woocommerce conversion tracking”
    But we’ve test another one and we had the same issue.

    So how can we do it, because we need a plugin to track our conversion.
    We cannot do wihtout it

    Thanks

    #289838

    Hello,

    Please provide your site admin as well as FTP access to the private area.

    Best Regards

    #290040

    Achkan
    Customer

    Hello,

    Please find all the access in the private area

    Regards

    Private Content Hidden
    #290265

    Hello,

    Please check the credentials I cannot log in.

    Best Regards

    #290283

    Achkan
    Customer

    Hello

    Please find all the credentials

    I’ve checked it
    and it’s all good

    regards,

    Private Content Hidden
    #290484

    Hello,

    We still cannot log in https://gyazo.com/ff87f5d7feb5c018561c6dd63a8fad56

    Please check FTP credentials, if you have any blocking disable them.

    Best Regards

    #290547

    Achkan
    Customer

    Hello

    Please find a new password in the private area.

    But Check your message error.
    You’ve tried to connect with an FTP connection, but I’ve send you an SFTP connection.

    Please try with the right connection.

    Private Content Hidden
    #290851

    Hello,

    Our dev team has fixed that. Please check. We will add it to our nearest update.

    Best Regards

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