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Issue with WPBakery and Menu page

Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 18, 2021 at 11:22 pm #293487

    lenamtl
    Participant

    Hi,

    I’m having some issues on the menu page

    #1
    When I go to wp-admin/nav-menus.php when I quit the page I got notification that I’m quitting the page without saving but I did not make any modification.
    I did save the page and even I’m still getting the warning.
    Any clue? Maybe there is a setting that need to be done since the latest updates.
    I have selected the header into theme / general setting is there anything else that need to be set since the updates?

    #2
    When I goes to WPbakery settings
    I see this Please activate your copy of WPBakery Page Builder.
    So how can I activate the copy?

    #3
    When I go to edit the header some WPBakery edit box does not display content by default I have to click on the tab to see the content othewise nothing appear
    see attached image

    Thanks

    *Note I cannot provide live access

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    May 19, 2021 at 10:50 am #293618

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    1) It is the default behaviour of wordpress that when you try to close or go back from the nav-menus then the dialog box appears you can check by activating the default wordpress theme as well.

    2) Wp-Bakery Page Builder comes bundled with our theme but it can’t be activated with our purchase code. Actually you don’t need to do this. Only in case you want to get free premium support from it’s author or premium content, you can purchase it. But it is not necessary since we will always provide you with the latest updates.

    3) Please make sure that you are using the Latest versions of the theme and the Wp-Bakery page builder then check back.

    Regards.
    Xtemos Studios

    May 19, 2021 at 6:02 pm #293738

    lenamtl
    Participant

    Hi,

    I’m using
    Woodmart Core 1.0.28
    Woodmart Theme 6.0.4
    I’m using a Child Theme

    WPBakery 6.6.0

    WP 5.72
    Woo 5.3.0

    May 20, 2021 at 6:30 am #293861

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme then clear cache and check back.

    If the problem continues then leave all the third party plugins deactivated and provide with the admin panel login details of the website then we will troubleshoot with the theme plugins.

    Regards.
    Xtemos Studios

    May 22, 2021 at 6:45 pm #294701

    lenamtl
    Participant

    Hi,

    Maybe this is related to the WPBakery language file where is located the WPBakery language files?

    May 24, 2021 at 6:51 am #294903

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue could not be with the language file.

    Please deactivate all the third-party plugins and provide with the admin panel login details of the website then we will troubleshoot the issue for you.

    Best Regards.

    May 25, 2021 at 7:11 pm #295394

    lenamtl
    Participant

    Yes this can be related to language file because in french we have a lot of apostroph ‘ and this can break the code.

    Anyhow my question is where is located the WPBakery language file?

    Sorry there is no live access.

    May 26, 2021 at 7:57 am #295503

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You can find the language files for the Wp-Bakery Page Builder plugin.

    “Wp-content/Plugins/JS-Composer/Locale”

    Regards.
    Xtemos Studios.

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