Just upgraded to V6 and the whole site crashed, please help

I think the distorted layout after the update to the latest theme version is caused by outdated widgets, I need some help on how to deal with this issue, please.

Elise, you’re amazing, thank you so much for your kind offer to help!

Please see the requested credentials in the private content box.

Hi Elise,

Me again, with an interesting issue. Never had the chance to thank you for upgrading our site to V6, but that’s because since the upgrade we had only problems.

Eventually, with the help of the hosting company we’ve managed to narrow it down:

The upgrade to V6 has created a conflict somewhere and, as a result, the site creates a huge log file that eventually crashes the server.

The error log is created so fast, like 1GB per minute.

We’ve approached a developer and he said that the error is created by a wrong calculation in the theme does and that’s something only the original developer can fix without impacting other calculations, so I wonder if you could help us, please.

I’ve reactivated the login credentials I gave you before, see them again in the private section.

Meanwhile, we had to put the site on maintenance mode as the site was not operational, crashing non-stop.

Also, if you try to update the theme via WordPress, it says that something is not properly installed.

Finally, you can access the error.log file on our hosting – it was probably created after we’ve put the site on maintenance mode but If you need access to the log we’ve collected while the site was crashing, give me an email address and I’ll send it over.

Many thanks for your super prompt reply!

1. All plugins are disabled.

2. Unable to update – if you access the site via WordPress you’ll see an error message stating the template is not installed properly (see the link in the private content section for a pic of the message).

3. FTP access (in the private content) – you’ll see two error logs; one before we’ve put the site on maintenance mode and one after.

1. Not sure what you’ve activated, the error is still there, see below:

“Basic or full import required
Base dummy content is successfully imported and installed. Now you can choose any version to apply its settings for your website or leave a default one. You are able to switch to default version settings any time.”

2. Also, the error is static because the site is in maintenance mode.

As soon as we stop the maintenance mode and go live, the error log grows at an insane rate of 1GB/min.

This is the issue that the developer was pointing out, see if it helps.

WordPress database error Got a packet bigger than ‘max_allowed_packet’ bytes for query UPDATE wp_options SET option_value”

Thank you very much for taking the time to explain and fix this, that’s very kind of you.

Will activate the pluggins – one by one – test the site, and get back to you with an update.