Website does not load when installing dummy content

This topic has 8 replies, 2 voices, and was last updated 6 years, 11 months ago by Artem Temos.

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December 20, 2017 at 8:50 pm #29821

ed1973
Participant

Hello,

Today I decided to reinstall my bases Woodmart template and found out, that after installing the dummy content, my website is unreachable.

Then I decided to deactivate plugins and found out, that when I deacticate Woocommerce 3.2.6 , the website is loading again.

Somehow there is a conflic in between Woocommerce 3.2.6 and the dummy content.
1 week ago, I did exactly the same, I cannot remember the Woocommerce version, but at that time, the website just worked with the same dummy content.

Also with Woocommerce 3.3.0 beta 1 , it is not working.
With 3.2.5 it is also not working.

Do you know what has caused this ?

My php version is : 5.6.32-1~dotdeb+7.1
Also make the following changes and checked it :

memory_limit 128M
post_max_size 32M
upload_max_filesize 32M

December 20, 2017 at 10:21 pm #29824

ed1973
Participant

Enabled debugging , by adding the following lines to wp-config.php file :

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );

And checked the debug.log file in the wp-content directory:

[20-Dec-2017 22:10:38 UTC] PHP Warning: file_get_contents(http://website.nl/wp-content/uploads/2017/06/wood-time-icon.svg): failed to open stream: Connection timed out in /home/website.nl/public_html/website.nl/wp-content/plugins/woodmart-core/post-types.php on line 368

Strange….

And what is more strange, is that when I click the above link, it will redirect to :

https://www.telegraaf.nl/

Strange !!!!

December 21, 2017 at 7:13 am #29841

Artem Temos
Keymaster

Hi,

It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option. If it will not help, please, provide us your admin access so we can check it.

Regards

December 21, 2017 at 10:21 am #29910

ed1973
Participant

See the reply below:

December 21, 2017 at 10:32 am #29913

Artem Temos
Keymaster

Hi,

Anyway, it is some issue with your server that it can’t handle this HTTP request. Are you able to contact your hosting providers for help in this question?

Regards

December 21, 2017 at 7:12 pm #30024

ed1973
Participant

It is working !

The cause of the problem, was that the website could not communicate over port 80 with the files on the website. The problem was caused by the firewall on the shared hosting server.

They (my provider) restarted the firewall, and that solved the problem.

I even asked them, what could have caused this, and what could I have done, to prevend this in the future, but no answer yet…..

Thinking about searching for a provider, with root access, for independency.

Thanks Artem, for your excellent support 🙂

December 22, 2017 at 7:28 am #30049

Artem Temos
Keymaster

Great, we are glad that you have found the solution.

December 22, 2017 at 9:41 am #30078

ed1973
Participant

🙂 Sorry for wasting your time. I should have known this, because 10 years ago I worked as a HP-UX network engineer for Hewlett Packard. But in this case, I do not have root access (very frustrating). Again, sorry.

December 22, 2017 at 10:08 am #30086

Artem Temos
Keymaster

No problem 🙂 Contact us if you have any additional questions or concerns.
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