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Theme options not saving properly!
- This topic has 15 replies, 3 voices, and was last updated 4 years, 4 months ago by
Artem Temos.
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AuthorPosts
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July 1, 2021 at 1:53 pm #303986
iamhugoParticipantHi I am having trouble saving my theme options.
If I try to change say the header font to Cinzel it does not change or to any other font for that matter.
I keep getting this issue often and its becoming annoying!
I have already got in touch with my hosting who turned off mod_security but still the issue persists.
I have disabled all no related plugins.
Please can you fix.
July 1, 2021 at 2:06 pm #303987
Artem TemosKeymasterHello,
As we can see, your website titles currently have the Cinzel font set correctly https://monosnap.com/file/b1PuYfsWlmijm6vYTK8eD7KsgDs4Ly
How can we reproduce the problem you mean?Kind Regards
July 1, 2021 at 2:10 pm #303989
iamhugoParticipantPlease login to my site and change some of the fonts in main typography. You will see that they dont save!
July 1, 2021 at 2:11 pm #303990
Artem TemosKeymasterSure, I have just changed the title font to “Raleway” successfully https://gyazo.com/f76b7a821f02c7b129e332e9f78bf2f7
July 1, 2021 at 2:25 pm #303992July 1, 2021 at 2:26 pm #303993
iamhugoParticipantGoogle Chrome is up to date
Version 91.0.4472.114 (Official Build) (x86_64)
iMacJuly 1, 2021 at 2:33 pm #303995
iamhugoParticipantok so i just downloaded firefox browser and it works fine.
any ideas why it doesnt in chrome on my imac and how to fix?
July 2, 2021 at 6:07 am #304074
Artem TemosKeymasterGive us permission to download the video so we can better understand the problem.
Thank you.
July 2, 2021 at 6:26 am #304085
iamhugoParticipantsorry yes shared.
as i mentioned its fine in firefox but not in chrome!
July 2, 2021 at 7:12 am #304092
Artem TemosKeymasterPlease, send us your FTP access so we can check what is wrong there.
July 2, 2021 at 7:16 am #304094
iamhugoParticipantAs i mentioned its working fine in firefox but not on my chrome!
July 2, 2021 at 7:40 am #304099
incomazParticipantHello,
I have the same problem with Chrome and Internet Edge, not save the changes in Typography tab.
I tryed with Firefox and it works.
Best regards.
July 2, 2021 at 7:47 am #304102
iamhugoParticipantOk please let me know when you have got a fix and ill have to use firefox for now.
July 2, 2021 at 8:27 am #304115
Artem TemosKeymasterWe will fix this in our next theme update. If you need, please, send us your FTP access and we will apply the fix now.
July 2, 2021 at 8:51 am #304118
iamhugoParticipanti am out now will send later. or send updated files and i will replace. many thanks 😊
July 2, 2021 at 11:05 am #304146
Artem TemosKeymasterWe will release an update in a few days so you can use another browser meanwhile.
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