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Theme options not saving properly!

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #303986

    iamhugo
    Participant

    Hi I am having trouble saving my theme options.

    If I try to change say the header font to Cinzel it does not change or to any other font for that matter.

    I keep getting this issue often and its becoming annoying!

    I have already got in touch with my hosting who turned off mod_security but still the issue persists.

    I have disabled all no related plugins.

    Please can you fix.

    #303987

    Artem Temos
    Keymaster

    Hello,

    As we can see, your website titles currently have the Cinzel font set correctly https://monosnap.com/file/b1PuYfsWlmijm6vYTK8eD7KsgDs4Ly
    How can we reproduce the problem you mean?

    Kind Regards

    #303989

    iamhugo
    Participant

    Please login to my site and change some of the fonts in main typography. You will see that they dont save!

    #303990

    Artem Temos
    Keymaster

    Sure, I have just changed the title font to “Raleway” successfully https://gyazo.com/f76b7a821f02c7b129e332e9f78bf2f7

    #303992

    iamhugo
    Participant
    #303993

    iamhugo
    Participant

    Google Chrome is up to date
    Version 91.0.4472.114 (Official Build) (x86_64)
    iMac

    #303995

    iamhugo
    Participant

    ok so i just downloaded firefox browser and it works fine.

    any ideas why it doesnt in chrome on my imac and how to fix?

    #304074

    Artem Temos
    Keymaster

    Give us permission to download the video so we can better understand the problem.

    Thank you.

    #304085

    iamhugo
    Participant

    sorry yes shared.

    as i mentioned its fine in firefox but not in chrome!

    #304092

    Artem Temos
    Keymaster

    Please, send us your FTP access so we can check what is wrong there.

    #304094

    iamhugo
    Participant

    As i mentioned its working fine in firefox but not on my chrome!

    #304099

    incomaz
    Participant

    Hello,

    I have the same problem with Chrome and Internet Edge, not save the changes in Typography tab.

    I tryed with Firefox and it works.

    Best regards.

    #304102

    iamhugo
    Participant

    Ok please let me know when you have got a fix and ill have to use firefox for now.

    #304115

    Artem Temos
    Keymaster

    We will fix this in our next theme update. If you need, please, send us your FTP access and we will apply the fix now.

    #304118

    iamhugo
    Participant

    i am out now will send later. or send updated files and i will replace. many thanks 😊

    #304146

    Artem Temos
    Keymaster

    We will release an update in a few days so you can use another browser meanwhile.

Viewing 16 posts - 1 through 16 (of 16 total)