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Content Slider

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • July 13, 2021 at 11:32 pm #306470

    israelmeneses
    Participant

    Hello,
    there seems to be a content slider at the top of my page after updating theme to Version: 5.5.0.
    I cannot figure out what it is

    Please advise…

    July 13, 2021 at 11:34 pm #306471

    israelmeneses
    Participant

    The content slider is empty and above the pink top bar, large empty white space.

    July 14, 2021 at 10:50 pm #306734

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access to the private area.

    Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    July 22, 2021 at 3:33 am #308007

    israelmeneses
    Participant

    YES please go ahead and deactivate plugins not related to the theme

    Thanks

    July 22, 2021 at 6:09 pm #308169

    Elise Noromit
    Member

    Hello,

    Please provide site admin access to the private area so that I could check the settings in the admin panel.

    Best Regards

    July 22, 2021 at 7:15 pm #308190

    israelmeneses
    Participant

    OK, here you go!

    July 24, 2021 at 3:54 pm #308507

    Elise Noromit
    Member

    Hello,

    You have provided the token and I cannot get to the admin panel. Please check the credentials.

    Best Regards

    August 6, 2021 at 8:14 pm #311210

    israelmeneses
    Participant

    try now please

    August 7, 2021 at 6:14 pm #311319

    Elise Noromit
    Member

    Hello,

    Now I am checking your site and slider in its place where it should be. Please check and let me know. Please give the steps to reproduce the problem if any.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)