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Right way to set the Instagram element

Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 14, 2021 at 8:21 am #306545

    chefnelone
    Participant

    Hi there,

    I am trying to use the Instagram element. I follow these steps but not working:

    1) I go to /wp-admin/admin.php?page=xtemos_options&tab=api_integrations_section
    2) Click connect button
    3) Takes me to Facebook page where I succesfully complete all step as shown in your documentation page
    4) I end in a page where it says that the connection is done with the option to cancel it
    5) PROBLEM: the connection is not done. If I visit this page again: /wp-admin/admin.php?page=xtemos_options&tab=api_integrations_section I already see the “connect” button.

    What am I missing here?

    July 14, 2021 at 8:25 am #306548

    chefnelone
    Participant

    I am using the API option in the element. Do I need to create an API KEY in facebook/instagram side?

    Instagram Business account is required, right?

    July 14, 2021 at 8:46 am #306553

    chefnelone
    Participant

    I did the five steps in my desktop computer. Should I do it in my mobile?

    July 14, 2021 at 11:20 am #306606

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try reconfiguring instagram API as mentioned in our detailed documentation:
    https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

    And make sure that you use the API option from the element as well. Because our AJAX Method is now blocked by instagram. Only API works.

    Best Regards

    July 14, 2021 at 11:34 am #306612

    chefnelone
    Participant

    Hello,

    What exactly do you mean by “reconfiguring instagram API”. Can you please tell me which step in this page show how to do this.

    I even search for the word “reconfiguring” in that page but there nothing like that.

    I already set API.

    Thanks.

    July 14, 2021 at 1:26 pm #306666

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Reconfiguring means that try reconnecting the instagram API account and as mentioned in the detailed documentation.

    And make sure that you use the API option from the element as well. Because our AJAX Method is now blocked by instagram. Only API works.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)