Hello,

Please make the full backup of your site as well as the Theme settings export and check the issue on the default theme to detect if our theme causes the problem.

If the problem has gone, please, provide your site admin access to the private area.

Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards