ISSUES on THEME UPDATE

Hello,

As we already mentioned to you earlier that the Child Theme is causing conflict.

So, we have made a brief Video for your reference where we have shown you that the Parent Theme activation on your Site actually showing the Variations Swatches correctly. Please check this: https://www.veed.io/view/5b19e1a2-655c-430c-ab04-ea701c75a448

Note: For the time being, we have remained the Parent Theme activated on your Site so that you can actually see for yourself too on your Site.

Best Regards

Hello,

Sorry to say but it’s hard to exactly tell which Code Customization is causing the conflict.

You need to reconsider the Code Customizations that you have added in your Child Theme and then check back the issue again on your Site. You can try commenting-out the Codes that you have added in your Child Theme one by one and then see which Code is causing the conflict. In this way, you can better identify the code which is causing the conflict on your Site.

Best Regards

Hello,

The Dots were displayed none for the Mobile view in Related Products. So, we have applied the following Custom CSS on your Site to show them in Mobile view:

.related-and-upsells .owl-dots {
    display: block !important;
}

Location to find Custom CSS, go to Dashboard >> Theme Settings >> Custom CSS >> Custom CSS for mobile >> there you can find the CSS pasted.

Please check back your Site after completely clearing browser and server cache.

Best Regards

Hello,

Sorry for the inconvenience.

We have checked and confirmed this concern on your Site in comparison with our Test Site and found out that by default, only the Navigation Arrows shows for the Related Products. The Dots don’t show.

For your convenience, we have tried out our maximum to make it possible but right now it isn’t possible to achieve that unfortunately.

Hope you can understand our limitations in this regard !

Best Regards

Hello,

Sorry to hear about the inconvenience, could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hello,

Did you try to do the required checking that we mentioned you in our earlier response?

If yes and you are still facing the issue then, kindly please take complete Backup of your Site first then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards