the header that disappears

This topic has 5 replies, 2 voices, and was last updated 3 years, 3 months ago by Elise Noromit.

Viewing 6 posts - 1 through 6 (of 6 total)

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July 22, 2021 at 8:01 am #308043

[email protected]
Participant

Hello sometimes I have the header that disappears, do you have a solution?

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July 22, 2021 at 8:09 am #308046

Elise Noromit
Member

Hello,

Please, provide your site admin access to the private area.

Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Please describe the steps to reproduce the problem or page URL where header disappears.

Best Regards

July 22, 2021 at 12:25 pm #308109

[email protected]
Participant

The header is off on category page…

July 22, 2021 at 11:43 pm #308200

Elise Noromit
Member

Hello,

I have checked the provided links and I cannot catch the problem: https://gyazo.com/0084aa25b37a4a1bbc328674929dc4ef

I see a header on all the categories pages and I checked in incognito, please describe the steps to reproduce the problem.

Best Regards

July 23, 2021 at 7:16 am #308250

[email protected]
Participant

Hello, indeed I forgot to specify that the problem is in visitor mode (not connected in admin).

No header on different page.

Also I have a second problem that I cannot solve and which is present all the time, on the product archives see my photo

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July 23, 2021 at 12:15 pm #308313

Elise Noromit
Member

Hello,

I have checked again all the categories in the incognito, not having been logged in and I see headers: https://gyazo.com/000f0e5cf33d562328ac0453b7fbe22b

As for the second problem, check if you have this custom CSS: https://gyazo.com/2f6dab0bc60990e34207f4ab7bcfbc6d

Increase the height or use the “Product title lines limit” option in the Theme Settings > Product Archive > Product style.

Best Regards
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