Access not authorized checkout

This topic has 8 replies, 2 voices, and was last updated 3 years, 4 months ago by Elise Noromit.

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July 30, 2021 at 3:27 pm #309779

maucervera17
Participant

Hello guys, I hope are very well!
I’ve detected an error on my site, a Pop up appears when customers try to make a purchase at checkout, the pop appears at the top of the page showing a message that says access unauthorized. I tried to disable all external plugins but the problem remains. I will give you access so that you can check the error. I think is a connection error with theme and the payment platform but I hope you can help me checking this issue.

I really appreciate your attention

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July 30, 2021 at 4:13 pm #309783

maucervera17
Participant

I would like to add that the error occurs with all payment methods Paypal, Stripe and others. The error also happens without trying to make a purchase, just entering the checkout page.

July 30, 2021 at 7:33 pm #309795

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

August 1, 2021 at 6:45 pm #309961

maucervera17
Participant

Hello,
Thanks for your answer.
To understand correctly, you are asking me to install Woocommerce Storefront and perform tests with that theme to verify that the error is from the template or is it a WordPress error?

August 1, 2021 at 8:36 pm #309990

Elise Noromit
Member

Hello,

The checkout is the Woocommerce functionality and our theme does not influence that.

Please check Woocommerce > Settings > Account and Privacy, try to enable guests to place an order, and enable the checkout’s login form.

It should solve the issue.

If you have any questions please feel free to contact us.https://trekano.com/

Best Regards

August 1, 2021 at 8:57 pm #309996

maucervera17
Participant

Hello I hope you are good.
I have the configuration as you mentioned from before. Could you tell me if there is any configuration that I am not doing correctly. I f you can enter to my admin to take a look it would be great!
Thank you so much

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August 2, 2021 at 10:11 am #310087

Elise Noromit
Member

Hello,

You would better disable the last two options to provide the option to create the password for the users.

Now your site should have the registration form in My account, in the checkout, and place order without any account.

Please check.

Best Regards

August 2, 2021 at 5:12 pm #310178

maucervera17
Participant

Hello,

I hope you are fine, I’ve deactivate the last two options that you told me. But the issue stills. Can you take a look on my admin, to check if something is wrong.
Thanks a not guys!

Have a good week

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August 3, 2021 at 11:24 am #310336

Elise Noromit
Member

Hello,

I am not sure I have interpreted the screen correctly, however, I see the field for login and password. Woocommerce does not offer a wide range of login forms.

If you need a wider functionality, please try to search for a plugin, we have not tested any which is why we can hardly recommend any.

Best Regards
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