Theme Option Not SAVING

This topic has 21 replies, 4 voices, and was last updated 3 years, 6 months ago by Artem Temos.

Viewing 22 posts - 1 through 22 (of 22 total)

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July 30, 2021 at 9:52 pm #309807

Ameerlee1
Participant

Whenever i try to save changes in theme settings by clicking “save options” it redirects to error 404 page. I tried following some of the solution i saw that youve provided like disabling modsecurity but modsecurity isnt on my cpanel

July 30, 2021 at 10:38 pm #309810

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please contact the host support ask them to disable mod_security mode.

If the problem persists, please contact us.

Best Regards

July 31, 2021 at 8:10 am #309863

Ameerlee1
Participant

hosting company have disabled mod_security but the problem persists.It is still showing me error 404 page after clicking save options in theme settings

August 1, 2021 at 9:03 am #309933

Ameerlee1
Participant

I have not gotten a reply from you in more than 24 hours now. my hosting company have disabled mod_security but the problem persists.It is still showing me error 404 page after clicking save options in theme settings. Please look into it ASAP

August 1, 2021 at 8:28 pm #309986

Elise Noromit
Member

Hello,

I am sorry for such delay I need to consult our development department and it takes some time. As soon as get any suggestions I will get back to you.

Best Regards

August 1, 2021 at 8:42 pm #309992

Ameerlee1
Participant

Please i am counting on you. I bought the theme because of the project and we are running out of time already. please fix this ASAP. thank

August 1, 2021 at 8:57 pm #309995

Elise Noromit
Member

Hello,

We do appologize for the delay your issue will be considered as the highest priority.

We will get back to you.

Best Regards

August 1, 2021 at 9:09 pm #310008

Ameerlee1
Participant

OK. I will wait.

August 2, 2021 at 6:38 am #310038

Eric Watson
Participant

Hello,

Please contact the host support and ask them to increase the PHP max input vars up to 5000 min.

Now it is 1000.

Best Regards

August 3, 2021 at 9:26 am #310294

Ameerlee1
Participant

max_input_vars = 5000 in php.ini file

So what next?

August 3, 2021 at 9:41 am #310298

Artem Temos
Keymaster

Please, send us your FTP access so we can check what is wrong there.

August 3, 2021 at 2:35 pm #310406

Ameerlee1
Participant

Sent. Kindly find attached images

August 3, 2021 at 2:40 pm #310407

Ameerlee1
Participant

I have attached the cpanel details

August 4, 2021 at 6:00 am #310497

Artem Temos
Keymaster

Sorry, but we need FTP access, not cPanel. If you don’t have this information, please, contact your hosting provider for help.

August 4, 2021 at 2:02 pm #310638

Ameerlee1
Participant

I had a chat with the hosting company

August 4, 2021 at 2:41 pm #310642

Artem Temos
Keymaster

Please, check how it works now.

Regards

August 4, 2021 at 10:21 pm #310691

Ameerlee1
Participant

I have checked it and Theme option is saving now BUT Page isnt saving or updating. I tried to make changes on my home page, when i tried to click on update to save changes, it brings error 404 page. What is wrong with your theme? please help sort it ASAP

August 5, 2021 at 6:20 am #310752

Artem Temos
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

August 6, 2021 at 9:10 pm #311217

Ameerlee1
Participant

Yes i tried with wordpress theme and other theme and they work well. Whats wrong with your theme? please help fix it.

August 9, 2021 at 6:26 am #311510

Artem Temos
Keymaster

Hello,

We have just tested this on your website with the default theme and it doesn’t work. Here is a screenshot https://gyazo.com/6691280165c43863848deebeadc78697

Kind Regards

August 10, 2021 at 11:12 am #311809

Ameerlee1
Participant

Ok. What do you think is the solution or way out of these now? Any help, advice or process?

August 10, 2021 at 12:32 pm #311834

Artem Temos
Keymaster

Most likely the issue is caused by your hosting server. That is why we recommend you consult with your hosting support or try to use some different provider.
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