Home Forums WoodMart – Premium Template Theme Option Not SAVING

Tagged: 

This topic contains 21 replies, has 4 voices, and was last updated by Artem Temos Artem Temos 1 month, 1 week ago.

Viewing 22 posts - 1 through 22 (of 22 total)
  • Author
    Posts
  • #309807

    Ameerlee1
    Customer

    Whenever i try to save changes in theme settings by clicking “save options” it redirects to error 404 page. I tried following some of the solution i saw that youve provided like disabling modsecurity but modsecurity isnt on my cpanel

    Private Content Hidden
    #309810

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please contact the host support ask them to disable mod_security mode.

    If the problem persists, please contact us.

    Best Regards

    #309863

    Ameerlee1
    Customer

    hosting company have disabled mod_security but the problem persists.It is still showing me error 404 page after clicking save options in theme settings

    #309933

    Ameerlee1
    Customer

    I have not gotten a reply from you in more than 24 hours now. my hosting company have disabled mod_security but the problem persists.It is still showing me error 404 page after clicking save options in theme settings. Please look into it ASAP

    #309986

    Hello,

    I am sorry for such delay I need to consult our development department and it takes some time. As soon as get any suggestions I will get back to you.

    Best Regards

    #309992

    Ameerlee1
    Customer

    Please i am counting on you. I bought the theme because of the project and we are running out of time already. please fix this ASAP. thank

    Private Content Hidden
    #309995

    Hello,

    We do appologize for the delay your issue will be considered as the highest priority.

    We will get back to you.

    Best Regards

    #310008

    Ameerlee1
    Customer

    OK. I will wait.

    #310038

    Hello,

    Please contact the host support and ask them to increase the PHP max input vars up to 5000 min.

    Now it is 1000.

    Best Regards

    #310294

    Ameerlee1
    Customer

    max_input_vars = 5000 in php.ini file

    So what next?

    #310298

    Please, send us your FTP access so we can check what is wrong there.

    #310406

    Ameerlee1
    Customer

    Sent. Kindly find attached images

    #310407

    Ameerlee1
    Customer

    I have attached the cpanel details

    Private Content Hidden
    #310497

    Sorry, but we need FTP access, not cPanel. If you don’t have this information, please, contact your hosting provider for help.

    #310638

    Ameerlee1
    Customer

    I had a chat with the hosting company

    Private Content Hidden
    #310642

    Please, check how it works now.

    Regards

    #310691

    Ameerlee1
    Customer

    I have checked it and Theme option is saving now BUT Page isnt saving or updating. I tried to make changes on my home page, when i tried to click on update to save changes, it brings error 404 page. What is wrong with your theme? please help sort it ASAP

    Private Content Hidden
    #310752

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #311217

    Ameerlee1
    Customer

    Yes i tried with wordpress theme and other theme and they work well. Whats wrong with your theme? please help fix it.

    #311510

    Hello,

    We have just tested this on your website with the default theme and it doesn’t work. Here is a screenshot https://gyazo.com/6691280165c43863848deebeadc78697

    Kind Regards

    #311809

    Ameerlee1
    Customer

    Ok. What do you think is the solution or way out of these now? Any help, advice or process?

    #311834

    Most likely the issue is caused by your hosting server. That is why we recommend you consult with your hosting support or try to use some different provider.

Viewing 22 posts - 1 through 22 (of 22 total)

You must be logged in to reply to this topic.