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Lando
Participant

Hi Elise,

Me again, with an interesting issue. Never had the chance to thank you for upgrading our site to V6, but that’s because since the upgrade we had only problems.

Eventually, with the help of the hosting company we’ve managed to narrow it down:

The upgrade to V6 has created a conflict somewhere and, as a result, the site creates a huge log file that eventually crashes the server.

The error log is created so fast, like 1GB per minute.

We’ve approached a developer and he said that the error is created by a wrong calculation in the theme does and that’s something only the original developer can fix without impacting other calculations, so I wonder if you could help us, please.

I’ve reactivated the login credentials I gave you before, see them again in the private section.

Meanwhile, we had to put the site on maintenance mode as the site was not operational, crashing non-stop.

Also, if you try to update the theme via WordPress, it says that something is not properly installed.

Finally, you can access the error.log file on our hosting – it was probably created after we’ve put the site on maintenance mode but If you need access to the log we’ve collected while the site was crashing, give me an email address and I’ll send it over.