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Thumbnails not changing when selecting a varation
- This topic has 10 replies, 2 voices, and was last updated 3 years, 11 months ago by
wildguitars.
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AuthorPosts
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August 9, 2021 at 8:05 pm #311678
wildguitarsParticipantGreetings!
I’ve noticed an issue that I’m not sure how long has been going on.
When selecting a variation on a product page, while the main image changes, the thumbnails do not. It was not like this in the past.There are errors related to the theme in the console:
Here’s an example page:
https://www.wildguitars.co.il/product/music-man-axis-ssport/I have tried both the parent theme and child theme.
I’d appreciate your assistance with this issue.
Thanks,
TomAugust 9, 2021 at 9:28 pm #311694
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins are deactivated, please, provide your site admin access to the private area.
Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
August 10, 2021 at 6:32 am #311755
wildguitarsParticipantHi Elise,
Thank you as always for your prompt reply.
I disabled all the plugins on our staging website except for Classic Editor, Contact Form 7, WooCommerce, Woodmart Core, WPBakery Page Builder and the problem still persists, both with the parent and child theme.
I have provided the admin access details in the private content. Since this is a staging website you can feel free to enable/disable whatever you need.
Thanks,
TomAugust 10, 2021 at 11:50 am #311828
Elise NoromitMemberHello,
Please make the full backup of your site and update the theme and all the related plugins. https://xtemos.com/docs/woodmart/update-theme-2/
Best Regards
August 11, 2021 at 11:09 am #312026
wildguitarsParticipantHi Elise,
I updated the theme on our staging website and it solved the issue! So, great news.But, I noticed another small issue…
After adding a variation to the cart, the thumbnail in the cart doesn’t match the selected variation.Screenshot:
Is this something that can be resolved?
August 11, 2021 at 6:37 pm #312093
Elise NoromitMemberHello,
You need to add the images to the main variation: https://gyazo.com/b6120eebb55679b9d58d10bec79cbfed
If you have any questions please feel free to contact us.
Best Regards
August 12, 2021 at 5:56 am #312162
wildguitarsParticipantHi Elise, do you mean that I need to add a main image to the variation, and not just to the image gallery underneath? If yes, I’m afraid it’s a bit too late for that from my end, as we already have hundreds and hundreds of variations with no main image. Is there any way to “transfer” the first image selected for the image gallery, to the main image, for all variations?
August 12, 2021 at 2:43 pm #312300
Elise NoromitMemberHello,
Unfortunately, it is not possible. You will have to add main image to each variation manually.
Best Regards
August 12, 2021 at 5:31 pm #312309
wildguitarsParticipantDamn 🙁
Thanks anyway!August 13, 2021 at 12:04 am #312328
Elise NoromitMemberIf you have any questions please feel free to contact us.
Best Regards
August 13, 2021 at 9:04 am #312381
wildguitarsParticipantWill do, thanks Elise.
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