Theme Re-upload issue

This topic has 10 replies, 2 voices, and was last updated 3 years, 2 months ago by Aizaz Imtiaz Awan.

Viewing 11 posts - 1 through 11 (of 11 total)

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August 18, 2021 at 6:51 am #313095

layastore
Participant

Hi,

My website deleted due to hosting company limits, thus I rented xcloud server and trying to set up my website again with same domain but when I try to upload the woodmart theme via wordpress panel I get this warning “The link you followed has expired.
Please try again.”
As I said when my hosting account is closed I rented server, so I can’t use Cpanel, server gives me CyberPanel.

I purchased the theme before 2 months ago and I’m trying to use it on same domain. How can I fix this problem? How can I upload theme?

August 18, 2021 at 10:25 am #313129

Aizaz Imtiaz Awan
Keymaster

Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

If you can’t upload it via WordPress dashboard, then you need to increase uploading limits on your server. We suggest you contact your providers for help in this situation.

Here is an article with detailed instructions about this error:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/

Regards.
Xtemos Studios

August 18, 2021 at 12:44 pm #313150

layastore
Participant

Hi,

Thank you for your reply. I increased whole limits but I have the same problem again. Hosting provider said that there is nothing to solve this issue out of I did. How can I solve?

August 18, 2021 at 1:07 pm #313159

Aizaz Imtiaz Awan
Keymaster

Hello,

Please provide the admin panel login and FTP details of the website to let me assist you further.

Best Regards

August 18, 2021 at 1:17 pm #313164

layastore
Participant

I add the details on private content.

August 18, 2021 at 8:18 pm #313191

layastore
Participant

Hi,

Could you check?

August 19, 2021 at 8:01 am #313264

Aizaz Imtiaz Awan
Keymaster

Hello,

I am not able to log in to the WP admin area. It always loads and redirects to the WP admin login page after login. Please see the video: https://streamable.com/pd6e2y

Please make sure that the admin logins are correct.

Also, if you can not increase the Maximum upload file size limit from 2MB then please install the WP File Manager plugin >> Upload the theme zip file from the File Manager and Extract it in the wp-content/themes folder.

Best Regards.

August 19, 2021 at 9:11 am #313301

layastore
Participant

Hi Aizaz,

Thank you for your effort. I increased the upload limits via plugin, CyberPanel and hosting provider but I have some problem again and again. Can’t I use the same theme? Should I buy woodmart again? I downloaded the theme again and I had the same problem again. I don’t know what else to do… But I need to publish the web site ASAP.

August 19, 2021 at 9:36 am #313307

Aizaz Imtiaz Awan
Keymaster

Hello,

Please try to upload the theme via FTP or Cpanel as mentioned here:
https://xtemos.com/docs/woodmart/installation-process/

Best Regards.

August 20, 2021 at 6:02 pm #313662

layastore
Participant

Hi Aizaz,

I finally made it. Thank you for your help.

August 21, 2021 at 6:54 am #313755

Aizaz Imtiaz Awan
Keymaster

Sounds Great! that you have solved the issue by yourself. You are the BEST!!!!

Thanks for contacting us.
Have a wonderful day.

Topic Closed.
Best Regards.
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