Shop Page giving 404

This topic has 16 replies, 2 voices, and was last updated 3 years, 2 months ago by Elise Noromit.

Viewing 17 posts - 1 through 17 (of 17 total)

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August 21, 2021 at 10:40 pm #313887

ajay_odedara
Participant

Hello There,

Shop Page giving me 404 after load more products and reloading the page, this seems like the paging URL is not working.

Please Help…

Thanks,
Aj

August 22, 2021 at 11:03 am #313908

Elise Noromit
Member

Hello,

I am checking the shop page and I cannot catch the problem: https://gyazo.com/432ccbed971f57da2e99f03890f00660

I have checked both: as a logged-in user and on the incognito page.

Please describe the steps on how to reproduce the problem.

Best Regards

August 22, 2021 at 9:11 pm #313975

ajay_odedara
Participant

Hello there,

Yes, you are following the same steps, just after load more products do refresh the whole page once. it will give 404.

August 23, 2021 at 11:23 am #314065

Elise Noromit
Member

Hello,

Please update the Woocommmerce plugin and Woocommmerce database and check the issue.

If you have any questions please feel free to contact us.

Best Regards

August 23, 2021 at 10:42 pm #314167

ajay_odedara
Participant

Hello,

As per the suggestion I just updated both, It’s still giving me 404 when reloading page after load more products.

August 24, 2021 at 10:52 am #314287

Elise Noromit
Member

Hello,

Please confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

August 24, 2021 at 7:24 pm #314369

ajay_odedara
Participant

Hello,

Yes please do it, I just took back up of my site.

August 24, 2021 at 10:27 pm #314412

Elise Noromit
Member

Hello,

Please update the credentials, I cannot log in with those you have provided earlier.

Best Regards

August 24, 2021 at 11:02 pm #314422

ajay_odedara
Participant

Hello,

Please find the credentials below.

August 25, 2021 at 9:48 am #314510

Elise Noromit
Member

Hello,

I have switched to the pagination, then switched to “Load more button”, saved the Theme Settings, now it works properly. Please check.

If you have any questions please feel free to contact us.

Best Regards

August 26, 2021 at 9:54 pm #314831

ajay_odedara
Participant

Hello,

I have checked, even with a few other devices and in the Private tab as well, It’s still giving me 404.

Please Help We Have launched the site and started promoting it.

August 26, 2021 at 11:17 pm #314836

Elise Noromit
Member

Hello,

I have checked twice: logged in and logged out: https://gyazo.com/e0ba95216cc13b282c1b88b6ce3604a0

FireFox: https://gyazo.com/495d17b8ca1b3b08e84ec16ad44a089e

Even Edge: https://gyazo.com/013de400fc0e7e89ce2f1bba7745275a

I saw this problem when I first time entered your site, then I have switched pagination, saved the Theme Settings and now I cannot catch the problem.

Ask your friends to test, if they see this problem?

Best Regards

August 27, 2021 at 6:40 pm #314972

ajay_odedara
Participant

Hello there,

As I said before I have checked on multiple devices. I think you are not following the exact steps.

on the shop page if you do Load More products 1-2 times, Just RELOAD the Whole page like Command + R, after that I am getting 404.

In your videos you just doing load more products.

Please check and let us know.

August 29, 2021 at 10:26 pm #315258

ajay_odedara
Participant

Hello there, Please can you look at this issue and try to reproduce it.

August 30, 2021 at 8:06 am #315322

Elise Noromit
Member

Hello,

I have consulted our developers the problem is caused by index.php in the URL. Please read this article: http://dejanjanosevic.info/remove-index-php-permalink-in-wordpress/

If you have any questions please feel free to contact us.

Best Regards

August 30, 2021 at 11:02 am #315379

ajay_odedara
Participant

Brilliant! It worked.

I only removed the index.php from the custom structure and now it’s kept as a post-name structure. Just want to know do I have to follow other steps of htaccess etc.?

One more thing, when reloading the page it’s only showing that page number products, not all the pages for which I did a load more. Have a look at the screenshot or try yourself, please.

Thanks

August 30, 2021 at 10:41 pm #315518

Elise Noromit
Member

Hello,

If I understand your question properly, you need to increase the number of products shown on the page.

Best Regards
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