Home › Forums › WoodMart support forum › Images

Images

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • October 1, 2021 at 10:05 am #322510

    catstudio
    Participant

    Hello Guys! thanks for the great job you make with woodmart.
    I have an issue, some pictures from my woocommerce, they disappeared, and I think the problem was when I Updated the theme, could be a problem with some incompatibility with woodmart.
    Looks like we never put the photos.. but we have all products with photo.
    In an old backup, i found everything ok. Could you help me?
    You can see the problem in https://merceriabarcelona.es/categoria-producto/accesorios/
    (here the old backup: https://catstudio.online/mb3/ )

    October 1, 2021 at 11:59 am #322549

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You are Still not using the latest version of the Theme.

    Please update the Theme and Recommended plugins to the latest version then check back.

    Best Regards

    October 1, 2021 at 3:16 pm #322593

    catstudio
    Participant

    Hello Aizaz! I made it, before create this post, when I saw that can´t fix the issue, I restored an old backup (2 days ago) with out the updates.

    Now the site is completely updated, but the issue is still there.

    October 2, 2021 at 6:19 am #322625

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins then clear cache and check back.

    If the issue still occurs then leave all the third party plugins deactivated and tell me then we will troubleshoot with theme plugins.

    Best Regards

    October 2, 2021 at 6:25 am #322626

    catstudio
    Participant

    Hello Aizaz! I will put in maintenance the site, but you will access today? or we leave all, for monday?

    October 2, 2021 at 6:35 am #322627

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We will access today please put the site on maintenance mode and deactivate all the third party plugins.

    Regards.
    Xtemos Studios.

    October 2, 2021 at 6:47 am #322628

    catstudio
    Participant

    Done! site in maintenance mode.

    October 2, 2021 at 7:53 am #322630

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have investigated the issue on your website. The products of the category are not assigned any image.

    I have added the image to one product and it is displaying fine.

    Screenshot for Clarification: https://gyazo.com/b2b97e877301291fa624629791b832d1

    Please add product images to all the products then check back.

    Best Regards

    October 2, 2021 at 8:11 am #322632

    catstudio
    Participant

    I understand you, I saw the same. But if you see the old backup, all the pictures are there… I don´t understand how all the pictures where deleted…. and also was changed in the product page. What´s going on?

    https://catstudio.online/mb3/

    October 2, 2021 at 8:33 am #322635

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    This is a strange issue because the Theme could not remove the product images because the products are woocommerce functionality and our theme doesn’t influence.

    Best Regards

  • Author
    Posts

Tagged: ,

Viewing 10 posts - 1 through 10 (of 10 total)