Related Products Slider Doesn’t Show Related Products

Hi,

Yes, I saw the link you sent me above, it only gave small general explanations of what Related Product does, but still didn’t explain or helped me figure out what to do about the things I ask about in my first original questions above, under this topic I created. I even clicked under “Linked Products”, but all I saw was “Up-sell” & “Cross-sells”, not about Related Products to even check the tags or categories. I’m just completely confused, and would really like this issue resolved. Like I stated before, it’s odd having a related item product slider showing belts, earrings, necklaces, etc. under a product page for either Tops, Bottoms, Jumpsuits, etc., and consider those things Related Products. The developer I was working with before couldn’t figure out how to fix the issue, so I feel stuck and don’t know to fix the problem. I should be launching my website soon, so this is urgent for me to get fixed.

Hi,

I’m not sure what you meant above when you stated “ Related Products ARE NOT (You May Also Like).” As far as I know, the developer that setup the website changed the title(texts) from “Related Products” to “You May Also Like”, but the slider was meant to function the same as Related Products. Every time the plugins unrelated to the theme were disabled, I would see the original default “Related Products” title above the slider. And the developer told me it was the same slider, he never told me otherwise. Are you sure the 2 are not the same slider with the same functionalities, that only the title was changed?

Hi,

Thanks for that breakdown. I’ll find another developer to sort out that slider issue, since the original one couldn’t figure it out. Thanks.

Hi,

I didn’t personally renamed it You May Also Like myself, I told the developer at the time to do it. I thought he would know if there was a difference between the Related Items & You May Also Like, and would’ve done what it took to allow similar images on the slider like the main one that’s being viewed on the product page. After I told him that similar items weren’t showing up on the slider as the main product, he should’ve automatically known why, then fixed it. If a Top is being viewed, I would like all tops to be viewed on the slider, if a bottom is being viewed, I would like all bottoms to be viewed on the slider, If a hair accessories is being viewed, I would like all hair accessories on the slider, etc.

As for you asking me to let you know what product I would like you to add, then describe what products I would like to show on that product page, I just don’t see how that would be possible or practical. I have about 500 products on the website, and I can’t see myself manually adding multiple products for the slider when viewing each item on the website. Please let me know if this is what I would be faced with if I did it manually, and in order for similar items to show up on the slider as the main product that’s being viewed. Thanks.

Hi,

Yes, I have subcategories for Clothing & Accessories. I also have mixed categories and pages like New Arrivals, Shop All & Boho. See below for the login. Thanks.

Hi,

Did you looked into the translation and settings, and check how the Related products are shown like you said you would yesterday?

Also, I just logged into my website and was looking around on the single product pages, and I noticed that the You May Also Like is now a grid instead of a slider like it was before. Did you changed it then forgot to put it back to the slider format? Thanks.

Hi,

I created a clone of the website like you asked. I also added an extra password to it, separately from my other login. I hope you’ll be able to figure something out. Thanks.

Hi,

Sorry about that, I forgot to include the user id. Please check below. Thanks.

Hi,

I gave you the username & password to the first step. And I thought you would’ve known just to use the same credentials to the backend of the staging site, as the same one from my official site. I asked the hosting company, and I was told that the backend credentials are the same for both sites because they’re clones. Anyway, please see below for the login information again. Thanks.

Hi,

Sorry for all the trouble. I actually tested the front-end username and password before I sent them back to go again in my last message, and everything worked. But just so there is no more issues, I went ahead and removed the front-end password protection. You should have access now. The login credentials to the backend you already have. Thanks.

Hi,

When you said: “you need to assign the product to one category only or show the related products by tag”, what did you mean by tag? If possible, please send me a screenshot of an example of it, or where on the backend can you show or enable a product by tag.

And if the products were shown by tags, would the products show up correctly on the Related product slider, even if the products were still under multiple categories?

As for the plugin and which are necessary vs not, I can’t really say, because I not know what some of them are really for, and if removing some of them would break any of the customizations or functionalities. So far, I noticed that the newsletter field at the bottom of the footer is missing, and a random code is seen there. I have a Checkout plugin, Payment gateway plugins, E-Gift Card plugins, which are all necessary, and 2 Mailchimp plugins, which I know at least one of them is necessary. The rest I’m not sure of.

However, the plugin that I really wanted to keep, but was told recently was causing some issues on the site was “SG Optimizer” by SiteGround. I had this plugin on my site for months without any issues, but all of a sudden it started caused a few errors. I believe a plugin or something is not really compatible with it, that’s why it caused a few errors. At least that’s what was told to me by a SiteGround support team member, and I agree with him. It’s a cache plugin with lots of great features, including optimizing the images on the site, so the large files wouldn’t slow the website down. In general, the plugin helps with speed in other ways, and now I can’t use it anymore. I just don’t know what plugin would be a good substitute for that cache plugin.

Hi,

I would just like to say that I think I may have found a solution to the Related Product slider issues. I decided to delete 2 pages, one for “Shop All” & the other for “All Accessories”, both had mixed categories. After deleting them, it seemed to have made the products on the slider show similar items to the main product. There are other mixed categories on the site which I left up like New Arrivals & Boho. But I guess I could still keep those, since things seem to be ok so far. I tested these on my staging site, so I’ll do the same on my live site.

I just wanted to give you a big thank you for going out of your way to help me get to the bottom of this issue. I really appreciate it. Thanks.

Hi,

I just went to my main website to delete the “Shop All” page from the website, which indicated to me that it was deleted from the messages that popped up before and after I deleted it. However, when I went to check to see if the page was actually deleted, I saw that the page was still there. The page was not listed on the menu, but when you go to the homepage and click on the black “VIEW ALL PRODUCTS” button under the section with the title “THE FEATURES”, you’ll be directed straight to the “Shop All” page. This is one of the pages that’s causing mixed category products to show up on the Related Products slider. The other page that was influencing this also was a page called “All Accessories”, which I successfully deleted.

I knew that those 2 pages were causing the issues with the Related Products slider, because after I deleted them on the staging site, the images in the Related Items area were showing up correctly after then. I would like you to please look into the matter for me, then try to get rid of the “Shop All” page that I thought I already deleted. Again, you’ll see the page when you go to the homepage and click on the black “VIEW ALL PRODUCTS” button under the section with the title “THE FEATURES”, you’ll be directed straight to the “Shop All” page. This section it also above the Gift Card banner on the homepage. Thanks.