I Was Told To Deactivate Cache Plugin

Hi,

What were you referring to above when you said “They both are open”? Also, the 2 links you sent above are the same identical links, and I received the same link from you for another topic. This topic is about cache on my website. Please read the above message I wrote concerning it. Thanks.

Hi,

I responded to your question concerning the Related Items plugin under that topic, please take a look at it.

I’m not sure if there’s some kind of mixup going on, but you’re twice now responding to the other topic under this topic. I wouldn’t mind, but I never received an answer or explanation under this original top: “ I Was Told To Deactivate Cache Plugin” under this post.

I originally asked another one of your other colleagues to look into some errors I was experiencing on my website under another topic I created on here, he looked into the website then told me to deactivate the cache plugin. I don’t know what cache plugin he was referring to, because I had a developer setup the website for me, and I only know of SiteGround’s SG Optimizer plugin that has a cache feature, but I was told that plugin was very essential to my website since it’s from my hosting company and has other settings and features. I wanted to know if your colleague was referring to another 3rd party plugin, because I don’t want to jump to any conclusions and deactivate my SiteGround plugin then create other issues on
my website. The person that told me to deactivate the cache plugin was “Aizaz Imtiaz Awan”, maybe you could check with him about it then let me know. Hopefully I will get an answer to that really soon. Thanks.

Hi,

When I asked the question above about what was the mixup, I was just trying to figure out why the first two responses you gave under this topic were about another top I created, and not this one. I thought there might’ve been a glitch that made you not just once, but twice responded to another topic under this topic. Also, I was in no way saying that there was a mixup between me and the other support team member. He didn’t close that other Amazon Pay related topic because of some mixup like you stated. I had and still have in some ways been experiencing a bunch of errors on my website all at once last week, and I was in an eager to get everything fixed very soon, because I was planning to launch this week, which is not postponed.

Since I already created that Amazon Pay related topic, and was still concerned that the new current errors I was experiencing at the time were probably related to the Amazon button, I continued under that topic. I had just hired someone to fix the button errors, and around that time was when I started noticing the new errors. It could’ve just been a coincidence, I couldn’t say for sure. But that’s why I decided to tell the support team member about the new errors under the Amazon topic, instead of creating a new topic. The first 5 points I listed to him, I believed at the time were related and caused by the same source. Yes, I also included 3 other unrelated things that I wanted his help on, but I apologized in advanced for sending him all those points all at once. I just wanted them to get sorted out really quickly, because like I stated before, I was trying to launch very soon. He was helpful, and I wanted to continue with him instead dealing with someone else that probably wouldn’t have been as helpful if I opened other topics, then things get delayed more than necessary.

You said you read all the topics I ever created and I could start on one topic then to the next one and that create mixup, but that’s not true at all. I’ve created many different topics as you could see, and this was the first time I was told that a topic would be closed because I asking a lot of questions under a particular topic. I understood where he was coming from and wasn’t offended at all. I kind of expecting to hear that kind of feedback, I was just taking a chance. That’s why I apologized in advanced for doing so. But you implied that was a habit of mine, which is not true at all. I’m sure I’ve occasionally brought up another off topic point at some point and time, which I’m sure lots of other customers have done the same, but nothing habitual or chronic like you implied. But anyway, please see the below points I outlined to the other support team member of what I was experiencing on the website.

These were errors I experienced on my website. Numbers 1-3 were fixed by the other customer support team member I chatted with. But he only told me to redo #4. I would have to hire a developer to redo it again, because I didn’t setup the Contact Us form in the popup format, a developer did that. But I would still like the issue with the Contact Us page to be fixed. When you’re not signed into the website then you clicked on the “Contact Us” link on the footer, it doesn’t open up. It only opens up whenever you’re signed into the website. This still needs fixing, even if I get someone to redo the Contact Us form in the popup format.

Anyway, it was possible that after he logged into the site and checked, he realized that a cache plugin caused the errors, that’s why he told me to deactivate it. I just don’t know what cache plugin he was referring to. I’m really eager to figure this thing out so I could move on from this topic, because it’s been days now since I opened the topic and I haven’t gotten an answer on the name of the cache plugin that I needed to deactivate. Hopefully you’ll be able to figure it out on your own, but if you can’t or not sure, please ask your colleague what plugin he was talking about. Please see the original errors that I laid out to him that I believed were related to the same thing. Again, he fixed 1-3, but point #4 is still having some errors.

1). Shopping Bag icon is not working when you’re not signed into the website. You could only see it once you’re signed in. When you’re signed out, you see only the main cart page when you click on the shopping bag icon. I updated WordPress, the theme and Woodmart Core like you suggested, but this is still a problem. I also cleared the cache on my computer. And the errors are the same with Incognito.

2). Whenever you’re viewing the website and not signed in, the “Clothing” and “Accessories” subcategory dropdowns doesn’t appear.

3). When I tried to open the hamburger menu icon on my tablet or phone to go to one of the categories, it doesn’t open up. This happens when you’re not signed in, but it works whenever you’re signed in.

4). Contact Us” page is not working properly. It has errors. It was set as a popup, now it’s not and it’s cut off in some areas, the white side with the fields are higher than the black side, and it just looked more like a regular page instead of a popup. I noticed that on the Contact Us page, it has “?cms_block=9817” at the ending on the page’s URL. I’m not use if it has something to do with the error.

*** Current Update As of Today (Thursday October 7th): When you’re not signed into the website then you clicked on the “Contact Us” link on the footer, it doesn’t open up. It only opens up whenever you’re signed into the website. This still needs fixing, even if I get someone to redo the Contact Us form in the popup format.