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Filter expanding is not working, when we click on category

Viewing 19 posts - 1 through 19 (of 19 total)
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    Posts
  • October 10, 2021 at 5:25 pm #324221

    [email protected]
    Participant

    Hi,
    I have created some filters in the shop page, brand, material, colour etc. When we click on each category on the shop page, the filter expanding and minimising is not working. Please check the link https://watchgeek.co.uk/staging/shop/. Please click on each category , the filters remains as such. . Please check the screenshot.

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    October 11, 2021 at 10:20 am #324313

    Elise Noromit
    Member

    Hello,

    Please create and assign more products to the attributes and check. Attribute filter will appear if it is assigned to the products, if there is no products, with this attribute, a filter would not appear as nothing is to filter.

    Best Regards

    October 15, 2021 at 12:50 am #325311

    [email protected]
    Participant

    Thank you for your reply. I added more products and checked, but still the filter expansion is not working. the ‘plus’ ‘minus’ sign is not working, when a category is selected.

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    October 15, 2021 at 9:21 am #325381

    Elise Noromit
    Member

    Hello,

    I am checking and I cannot catch the problem: https://gyazo.com/a50637809b56bf6e1d6dbf4d130d5e4f I filtered “Omega” and then “Silver” and I got the appropriate result: https://gyazo.com/b39651f8ef5f818a43af9f94d6f6e58e

    Please provide the steps to reproduce the problem. Make sure you have assigned the attributes items correctly to the products.

    Best Regards

    October 15, 2021 at 5:15 pm #325532

    [email protected]
    Participant

    yes, the filtering process is working. I was asking about the plus, minus sign. When we click on the plus sign, nothing happens. Please check the screenshot. If the category is clicked and plus sign is clicked, nothing happens. But the plus sign works when the category is not clicked.

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    October 16, 2021 at 5:53 pm #325713

    Elise Noromit
    Member

    Hello,

    Please check the screen: https://gyazo.com/068e8f5b38675e7ad2f0eaf08d5482b2

    If you have any questions please feel free to contact us.

    Best Regards

    October 17, 2021 at 7:10 pm #325820

    [email protected]
    Participant

    Please check gyazo Video

    October 18, 2021 at 9:57 am #325945

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    October 23, 2021 at 5:07 pm #327166

    [email protected]
    Participant

    Hi,
    Please see the details in the private content.

    October 24, 2021 at 1:29 pm #327236

    Elise Noromit
    Member

    Hello,

    Please udpate the theme to the recent verison and all the plugins related to the theme, now I am checking the shoppage and widgets does not appear at all.

    If the problem remains please contact us.

    Best Regards

    October 24, 2021 at 2:31 pm #327248

    [email protected]
    Participant

    yes, All the custom css added are lost now. Why it happened? is it due to the theme update?

    October 24, 2021 at 3:32 pm #327264

    Elise Noromit
    Member

    Hello,

    Please restore the site from the backup, where did you add the custom CSS?

    Best Regards

    October 24, 2021 at 10:56 pm #327297

    [email protected]
    Participant

    Under customize-> additional css.
    I havn’t created back up. This happened due to theme update?

    October 25, 2021 at 10:35 am #327410

    Elise Noromit
    Member

    Hello,

    I asked to create a backup of your site in #325945, please contact your host support, perhaps the backup was made automatically (some of the hosts do that) as soon as you restore the backup move all your custom CSS into the Theme Settings > Custom CSS and you will never lose them, regardless theme update, theme switch.

    In case, there is no backup you will have to recreate your custom CSS and past in the correct place.

    If you have any questions please feel free to contact us.

    Best Regards

    October 26, 2021 at 5:12 pm #327784

    [email protected]
    Participant

    Okay, thanks for the info. Any updates regarding the shop page filter issue?

    October 26, 2021 at 10:36 pm #327806

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site I will deactivate the plugins, it may reset something.

    Best Regards

    October 27, 2021 at 4:56 pm #328007

    [email protected]
    Participant

    Hi,
    I will let you know here, when to do the checking from your side. We are currently moving the site from staging to live. Lets do the checking after that.

    October 28, 2021 at 9:39 am #328151

    Elise Noromit
    Member

    Hello,

    Please contact us as soon as you are ready.

    Best Regards

    October 28, 2021 at 5:24 pm #328269

    [email protected]
    Participant

    okay

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