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Theme can not be updated

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  • October 17, 2021 at 7:43 am #325740

    An_Mo15
    Participant

    Hello
    I am trying to update the WoodMart theme, yet there is a message that says “An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”.
    This is not the first time I am not able to update the theme. would you please help to solve the problem from its root?
    I also would like to know how to change the background image of my pages. (like image attached)
    Thanks in advance

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    October 17, 2021 at 8:59 am #325753

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide the site and FTP access to the private area.

    Best Regards

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