I got a problem with filter

This topic has 13 replies, 2 voices, and was last updated 2 years, 10 months ago by Elise Noromit.

Viewing 14 posts - 1 through 14 (of 14 total)

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November 14, 2021 at 6:19 pm #331742

erimusa11
Participant

I have a problem before of on got a problem with woocomerce i unistalled it and after and reinstalled it again and got fix the problem with woocomerce i dit a check of my website and all the filters has been gone it is just a empty div ther https://prnt.sc/1zkt199 can you help me why it is happening

November 14, 2021 at 8:54 pm #331773

Elise Noromit
Member

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and page URL with the problem.

Best Regards

November 14, 2021 at 9:33 pm #331777

erimusa11
Participant

okay thank you hope i did not samthing wrong

November 15, 2021 at 11:07 am #331903

Elise Noromit
Member

Hello,

Please check the issue on the Storefront theme to detect if our theme causes the problem. If The problem occurs on the Storefront as well, deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
switch to the parent WoodMart and check again.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

November 15, 2021 at 12:59 pm #331957

erimusa11
Participant

I did all the steps you told me in storefronts the filter are there when I go back on theme is not on shop page , also i distinctive all the extra plug in nothing change i think after i deleted woocommerce before when it had problems id changed something in your template maybe… i don’t know what to do now ?

November 15, 2021 at 11:32 pm #332084

Elise Noromit
Member

Hello,

Please update the theme till 6.2.3. and install the free Classic widget plugin.

if the problem persists we will double-check.

Best Regards

November 15, 2021 at 11:33 pm #332085

Elise Noromit
Member

P.S. I have added Product categories into the Shop page widget area and they work: https://gyazo.com/4da0de0f62ddcc2f17e14573290e2257

November 16, 2021 at 7:53 am #332148

erimusa11
Participant

Thank you for the help it works what was the mistake what i did wrong ? So if it happen again i can do by my self where is the option you added that ?

November 16, 2021 at 10:25 am #332214

Elise Noromit
Member

Hello,

Please update the theme. I will check again.

Best Regards

November 16, 2021 at 11:02 am #332222

erimusa11
Participant

TO UPDATE

November 16, 2021 at 11:03 am #332223

erimusa11
Participant

To update the theme i have to re-download the theme on on envato market and reinstall because in the update core on the themes is e message “your themes are already up to date ” ?

November 17, 2021 at 9:34 am #332481

Elise Noromit
Member

Hello,

Please make the full backup of your site and update the theme manually if the automatic update is not available. Find our documentation tutorial about this here: https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards

November 17, 2021 at 8:32 pm #332639

erimusa11
Participant

OKAY THANK YOU I UPDATED THE THEME I HAVE NO PROBLEMS ANYMORE

November 18, 2021 at 12:23 am #332662

Elise Noromit
Member

You are welcome! We are here to help.

Wish you a wonderful day!
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