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Carousel Stops on mouse hover and never starts

Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 15, 2021 at 5:43 pm #332027

    KaranMengi22
    Participant

    1. Product carousel stops as soon as mouse hover, and then never starts again (unless you drag the products with mouse).

    2. There are no previos and next buttons on the carousel

    November 16, 2021 at 6:15 pm #332355

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 16, 2021 at 10:57 pm #332392

    KaranMengi22
    Participant

    Thanks for your reply.

    Could you please let me know if it is working at your side? Because Basel theme is using Owl carousel jQuery plugin for slider. And that Owl Carousel doesn’t support any event to continue slider. Also the next and previous buttons are not visible.

    If it does at your end, then please provide me the fix. If it doesn’t, then please fix this in the update.

    With all due respect, i want to state that there is custom code on my website due to which i cant give admin access to website. Hope you understand.

    November 17, 2021 at 11:52 pm #332650

    Elise Noromit
    Member

    Hello,

    I have double-checked, The product grid carousel stops when you hover the mouse to five the opportunity to add the product to the cart. It is the way it works.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)