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Theme can not be updated

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  • November 18, 2021 at 11:56 am #332839

    An_Mo15
    Participant

    Hello
    I am trying to update WoodMart theme but there is a problem.
    This message appears when trying to update through WordPress “An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
    And this message appears when trying to update through installing FTP “The package could not be installed. No valid plugins were found.

    Plugin installation failed.”
    Need help please

    November 18, 2021 at 1:01 pm #332860

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide admin panel login and FTP details.

    Best Regards.

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