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Home / Forums / WoodMart support forum / Unable to Change the Logo

Home › Forums › WoodMart support forum › Unable to Change the Logo

Unable to Change the Logo

  • This topic has 14 replies, 4 voices, and was last updated 3 years, 8 months ago by Elise Noromit.
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • November 21, 2021 at 5:10 pm #333464

    [email protected]
    Participant

    Hello,

    I just installed the theme. I am unable to change the logo. Guide me on this.

    Woodmart header builder is blank, not working.

    November 21, 2021 at 9:45 pm #333506

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please check the credentials I cannot log in. Please clarify if you cannot find the option or you set the logo and it is not shown.

    Best Regards

    November 22, 2021 at 3:05 am #333530

    [email protected]
    Participant

    Sorry the correct credentials are.

    I have tried all the way to change the logo. But its not changing. Kindly help.

    Best Regards
    Jagannath

    November 22, 2021 at 10:59 am #333646

    Elise Noromit
    Member

    Hello,

    Please, confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    The Header builder interface is empty such often happens when there is a conflict of customization or other plugins.

    Best Regards

    November 22, 2021 at 11:29 am #333655

    [email protected]
    Participant

    Hello,

    I confirm the same. You may go ahead and deactivate the plugins.

    Best Regards,
    Jagannath

    November 22, 2021 at 10:44 pm #333809

    Elise Noromit
    Member

    Hello,

    I have deactivated the plugins: https://gyazo.com/5d0bed76907b4785c44b67ceeb8ed0b4

    The headers work properly and I could upload the logo: https://gyazo.com/c14bc650d8879961487aa69f7a75d5dc

    I activate all the plugins as they were

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    November 26, 2021 at 4:53 pm #334967

    [email protected]
    Participant

    Hello,

    Thank you. How to change the logo on Mobile devices. It is still showing woodmart.

    Best Regards
    Jagannath

    November 26, 2021 at 10:39 pm #335002

    Elise Noromit
    Member

    Hello,

    You need to switch to the mobile view of the Header builder and upload your logo: https://xtemos.com/docs/woodmart/header-builder/header-responsive-settings/

    If you have any questions please feel free to contact us.

    Best Regards

    November 27, 2021 at 12:09 pm #335109

    [email protected]
    Participant

    Thank you. Homepage items are not visible correctly. I am not able to add from templates also. Guide me how to add featured products and Product categories on the homepage.

    November 27, 2021 at 11:37 pm #335190

    Elise Noromit
    Member

    Hello,

    Please check our template library, you can upload ready blocks and just replace the color and content: https://xtemos.com/docs/woodmart/templates-library/

    If you want to show the Product Category grid, you can find this widget in the builder chart as well as the Product Grid widget: https://xtemos.com/docs/woodmart/shortcodes-2/

    This manual would help to configure the Product grid as per your needs: https://xtemos.com/docs/woodmart/faq-guides/product-grid-carousel-element/

    Best Regards

    November 28, 2021 at 7:06 am #335200

    seekerworks
    Participant

    Dear sir,

    We have done anything according your video for the change logo on mobile logo,but there are have the theme logo.we don’t know what had happened.
    And the map always show wrong,too.please check for me.
    Thanks for your help.

    Best regards
    SW

    November 28, 2021 at 10:57 pm #335300

    Elise Noromit
    Member

    Hello,

    Please check your credentials I cannot log in.

    As for the map on the contact page: Google Maps JavaScript API error and link how to fix this provided in the console:
    https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

    Best Regards

    November 29, 2021 at 7:29 pm #335575

    JamilAkbar
    Participant

    I have same problem. Using the header builder if i click to edit the logo, a blank window shows instead of upload logo and other options.

    kindly help

    Attachments:
    You must be logged in to view attached files.
    November 30, 2021 at 6:34 am #335634

    JamilAkbar
    Participant

    I have same problem. Using the header builder if i click to edit the logo, a blank window shows instead of upload logo and other options.

    Your quick response will be highly appreciated.

    WP dashboard User Name and Password given below in private content

    Attachments:
    You must be logged in to view attached files.
    November 30, 2021 at 1:07 pm #335790

    Elise Noromit
    Member

    Hello,

    I am uploading the logo without any problems: https://gyazo.com/f30dcc70785c9f0837ac70afcfcb0cd0 and https://gyazo.com/71a16fe84c134f08204f61412a38b714

    For mobile: https://gyazo.com/f28af4cfa902e0f1ccb2473041242a6b

    Please try to clear the cache and try again. I tried a couple of times it works.

    Best Regards

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Tagged: Header Logo

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