When I install the theme, the website can't open
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When I install the theme, the website can’t open，I will receive a prompt: the website has encountered a fatal mistake, but I have never received an email（image 2）.
When I tried to install another theme, I didn’t encounter similar problems.
I can’t install this theme, please help me.
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Hello,
Thank you very much for choosing our theme and for contacting us.
I will submit your issue to our development department. Please contact the host support on this issue let them check on their side. I have tried to upload the theme, I have got “Link has been expired”
Best Regards
I have contacted host support. They said that it may be caused by the incompatibility of the theme with my php version php74. They said that my host can install other themes, but cannot install the woodmart theme, so the problem should be caused by the woodmart theme, please as soon as possible Help me, look forward to your reply, thank you
Hello,
Please provide FTP access and upload the theme but not activate it. We will check.
Best Regards
Okay, I have provided you with a login account and password:
Hello,
The theme has been installed please check and let us know if there are any products.
Best Regards
Ok, the theme has been successfully installed, thank you
You are welcome! We are here to help.
Wish you a wonderful day!
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