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Quick view not working

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  • December 6, 2021 at 1:30 pm #337199

    srosen
    Participant

    Hi Support

    Our quickview isnt working, any suggestions?
    Once clicked nothing happens and no pop up?
    Seems to be with latest update of theme.

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    December 7, 2021 at 6:40 am #337335

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme then check back.

    If the issue still occurs then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins

    Best Regards.

    December 7, 2021 at 3:13 pm #337508

    srosen
    Participant

    Thanks I have now disabled all 3rd party plugins (minus the maintenance mode as we need this active to avoid live users)

    yet the the quick view still doesn’t work, please let me know?
    (I have given admin access on the other reply)

    December 7, 2021 at 8:00 pm #337544

    srosen
    Participant

    Just a quick one, I noticed when using “Customize” option within wordpress that Quick View Does work, somehow the update on 6.2.4 Wordmart seems to only have this issue. (I tested on prior version and it doesn’t occur)

    Look forward to hearing from you.

    December 8, 2021 at 10:07 am #337702

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please provide a relevant screenshot of how you use the WordPress customizer to check it myself and help you out accordingly.

    Best Regards

    December 8, 2021 at 7:17 pm #337871

    srosen
    Participant

    I Just tested here on a sample domain. Ive attached screemshot. for now I’ve just downgraded and that seems to sort it out.

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    December 8, 2021 at 9:11 pm #337889

    srosen
    Participant

    Hi quick question for some reason I am getting a random “X” at the top of my site.
    Any suggestions of what this could be?

    Login details above on first reply.

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    December 8, 2021 at 9:16 pm #337891

    srosen
    Participant

    also seems like add to cart doesn’t work now as well. look forward to hearing from you.
    I’ve reloaded login access below 🙂

    December 9, 2021 at 7:14 am #337974

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are glad that one of your issues has been Resolved.

    1) Please deactivate all the third party plugins then check back.

    2) Please check how it works with the default WordPress theme just to check whether the issue is with our theme or not.

    Best Regards

    December 9, 2021 at 10:25 pm #338277

    srosen
    Participant

    Hi Support

    Thanks it was a restoring issue but now resolved. Theme working well minus the Quick View 🙂

    However I am still not able to get the Quick View to work. I Have tried disabling all 3rd party plugins, even switching themes. I would like to keep latest theme version, so my assistance would be great.

    As mentioned before I am able to get the Quick View to work when in “Customize mode” here: https://www.woodheadsonline.co.za/wp-admin/customize.php?return=%2Fwp-admin%2F
    I’ve also attached a screenshot as you requested. Please may you login and have a look?

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    December 10, 2021 at 1:13 pm #338533

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try the solution mentioned in the following topic:
    https://xtemos.com/forums/topic/fatal-flaw-error-log/#post-336360

    If you need help then provide the FTP details of the website.

    Best Regards

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