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Woodmart Update failed: The package could not be installed

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  • December 17, 2021 at 2:06 am #340095

    DownUnder2
    Participant

    Our website is running WoodMart 6.02 but when we try and update the theme an error occurs:
    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    December 17, 2021 at 8:02 am #340140

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide admin panel login and ftp details.

    Best Regards

    January 19, 2022 at 11:34 am #346354

    molavec
    Participant

    Hi,

    I have the same problem.

    I will check the docs. I added some screenshots in this post to keep following updates about this issue.

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    January 19, 2022 at 12:14 pm #346375

    Aizaz Imtiaz Awan
    Keymaster

    Hello,


    @molavec     Try the steps mentioned in my previous reply.

    If you are still unable then create a new topic and provide admin panel and FTP details of the website.

    Best Regards

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