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LICENSE REQUEST – File stored

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    Posts
  • January 11, 2022 at 1:24 pm #344577

    nikos80
    Participant

    Hello, I have my client that has a website with your theme installed and activated.

    We can not find his license code though, because the preview web administrator left him without giving him the license code or envato account.
    I need to update his website.
    In his website I can only deactivate the theme but then how can I get the license number when I will re-setup his web site from scratch?

    Is there anyway I can get back his License Number? Is it stored in a place in the host?

    Thank you
    Nikolas

    January 11, 2022 at 6:37 pm #344623

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please check if the license has been activated, if it does not, please provide the site domain. We will check on our side.

    Best Regards

    January 11, 2022 at 9:02 pm #344643

    nikos80
    Participant

    The license has been activated once. (info in pvt content)

    I hope it’s not a problem to check in your db.

    waiting forward for a reply

    Thank you
    Nikos

    January 12, 2022 at 6:59 am #344696

    Artem Temos
    Keymaster

    Hi,

    We can’t find this domain in our database. The only similar domain activated is localhost/bfree and it is related to the purchase code that you can find in your account on our website.

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)