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Mi account design problem
- This topic has 9 replies, 2 voices, and was last updated 2 years, 11 months ago by Elise Noromit.
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AuthorPosts
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January 14, 2022 at 5:42 pm #345470
jonylifParticipantHi, i have a problem in my account page, as you see in the screen i try to delete the empty space using css but i can’t do it, how do i delete all that empty space?
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You must be logged in to view attached files.January 14, 2022 at 11:09 pm #345499
Elise NoromitMemberHello,
These spaces may be caused by the plugins conflict.
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
January 17, 2022 at 4:39 pm #345954
jonylifParticipantI disabled all the unnecesary plugins and the problem still there
January 18, 2022 at 12:26 am #346005
Elise NoromitMemberHello,
Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
January 20, 2022 at 2:11 pm #346727
jonylifParticipantI sent you the access in private content here
January 20, 2022 at 11:49 pm #346839
Elise NoromitMemberHello,
When I try to go to My Account page, I see this: https://gyazo.com/1b284255de49e9dc57f9dbadddc864ca
Please provide the page URL with the problem and you would better configure Woocommerce functional pages properly. https://woocommerce.com/document/woocommerce-pages/
Best Regards
January 21, 2022 at 2:05 pm #346999
jonylifParticipantBecause you need to sign in to see the “my account” page, that is the page with the problem.
sign in and then go here https://givers22.sg-host.com/mi-cuenta/January 22, 2022 at 11:14 pm #347215
Elise NoromitMemberHello,
My account page should have two forms: login and register, it should not have any content. This is a functional page. Please remove the content from all the Wpocommerce functional pages and check how it works.
Best Regards
January 24, 2022 at 1:57 pm #347521
jonylifParticipantOf course that when you are not logged in you see the register and login in form. And there I have the same problem, the spacing, as i show you in the screen capture attach here. All of the my account page has the same spacing problem, if you are not log in or if you log in succesfully. I don’t understand your comment above, what do you mean by “remove the content from all the woocommerce functional pages”? In my account i have not added any content, i have only added the [woocommerce_my_account] shortcode for that page to be the my account page because i need it.
Attachments:
You must be logged in to view attached files.January 25, 2022 at 3:10 pm #347848
Elise NoromitMemberHello,
Please add the shortcode by means of the special shortcode widget: https://gyazo.com/de362ff6b564001895eb81d708505a62
Then check how it works.
Best Regards
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