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mobile off canvas side bar gives error when closed

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  • January 16, 2022 at 8:00 am #345696

    alden@lotslotsmore
    Participant

    I have attached a screen recording to show the problem caused.
    The following is the error message given:

    Not Found

    The requested URL was not found on this server.

    Apache Server at lotslotsmore.com Port 443

    Attachments:
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    January 16, 2022 at 9:16 pm #345747

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    January 16, 2022 at 9:21 pm #345749

    alden@lotslotsmore
    Participant

    all plugins have been deactivated and the issue remains. a backup has been made
    here are the login details:

    January 17, 2022 at 11:48 am #345882

    alden@lotslotsmore
    Participant

    has been resolved by someone from xtemos. thanks for the great service!

    January 18, 2022 at 12:42 am #346011

    Elise Noromit
    Member

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

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