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Crashing site when trying to update from 1.4 to 2.1

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • September 5, 2016 at 7:38 pm #3553

    Bulld Digital
    Participant

    Hi, I tried several ways to update the theme to the latest version.

    1. copy all content in basel folder to my folder (crashed everything except admin > server 500 error)
    2. deleted all theme content on server and then uploaded new version (crashed everything except admin> server 500 error)

    I have Woocommerce disabled because we don’t need it.

    September 5, 2016 at 7:55 pm #3554

    Artem Temos
    Keymaster

    Hello,

    Thank you for contacting us.

    Could you please update update the theme and send us your admin access and FTP credentials so we can check where the problem comes from?

    Regards

    September 5, 2016 at 7:59 pm #3555

    Bulld Digital
    Participant

    Theme updated

    September 5, 2016 at 8:02 pm #3556

    Artem Temos
    Keymaster

    What about the admin access?

    September 5, 2016 at 8:04 pm #3557

    Bulld Digital
    Participant

    Sorry!

    September 5, 2016 at 8:15 pm #3558

    Artem Temos
    Keymaster

    Thank you. We have enabled debug mode in the wp-config.php but still can’t see any errors logs. Is it possible to turn on errors display option on your server? Maybe your hosting providers may help. We can’t say what is wrong while we can’t see any PHP errors but only 500 Internal Server Error.

    September 5, 2016 at 8:18 pm #3559

    Bulld Digital
    Participant

    Thanks for looking into this. Appreciate it.

    Strange problem indeed. When re-uploading the old 1.4 theme it works again. Isn’t that an indication that some files are conflicting?

    September 5, 2016 at 8:19 pm #3560

    Artem Temos
    Keymaster

    Probably maybe some new features throw some errors under some circumstances. It is impossible to fix the problem while don’t see any errors.

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Viewing 8 posts - 1 through 8 (of 8 total)