Theme settings presets disappeared after the update
-
Good afternoon.
After updating the theme, the theme settings menu stopped working correctly and the presets disappeared
Attachments:
You must be
logged in to view attached files.
Hello,
It looks like some theme files are missing. Try to reinstall the theme. If it doesn’t help, please, disable all external plugins temporarily and send us your FTP access.
Kind Regards
Reinstalled the theme, the problem remained
Please, disable all external plugins temporarily so we can check. Also, please, specify whether you downloaded the theme from ThemeForest or updated it via WordPress Dashboard.
Disabled plugins.
Initially, the theme was updated via the WordPress dashboard. Then I installed it manually, downloaded the files from ThemeForest.
Sorry, but we can’t connect to your server with this FTP. Please, check the access https://monosnap.com/file/GJkaqOZXEHp0R7lhPTKGtuG0Vi3EMS
We have fixed this issue on your website. Please, check how it works now.
Works.
Thanks.
Please, let me know what was the problem. I have another domain with your theme, the update was successful there, but by the end of the month I am going to purchase another license. In order not to waste your time with a possible similar problem, I need to know the reason for an independent solution.
We have pushed a patch to this problem. You can find and apply it via Dashboard -> WoodMart -> Patcher.
.
