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Other variant images are invalid after updating to version 6.3.

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • March 6, 2022 at 2:27 pm #357890

    noahluxury
    Participant

    Other variant images are invalid after updating to version 6.3. The problem didn’t exist after I went back to version 6.24.

    March 6, 2022 at 2:35 pm #357895

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
    Update the theme so we can see the problem and help you accordingly.

    Thank you in advance.

    March 6, 2022 at 2:40 pm #357901

    noahluxury
    Participant

    It’s just that the variant gallery doesn’t work, and choosing a color will only change the first image of the thumbnail.

    March 6, 2022 at 2:42 pm #357903

    Artem Temos
    Keymaster

    Send us your admin access and a link to the product where we can see the problem.

    March 6, 2022 at 2:52 pm #357914

    noahluxury
    Participant

    OK. In addition to the problem with the variant image, there were also errors in the layout.

    Attachments:
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    March 6, 2022 at 2:59 pm #357925

    Artem Temos
    Keymaster

    Please, send us your FTP access so we can check what is wrong there.

    March 6, 2022 at 3:07 pm #357932

    noahluxury
    Participant

    ok

    March 6, 2022 at 3:15 pm #357936

    Artem Temos
    Keymaster

    It is not FTP access. Please, contact your hosting provider if you don’t have FTP access to your server.

    Thank you in advance.

    March 6, 2022 at 3:19 pm #357938

    noahluxury
    Participant

    It seems I made a mistake.

    March 6, 2022 at 3:27 pm #357943

    Artem Temos
    Keymaster

    It seems like your server somehow minifies all JS files https://noahluxury.com/wp-content/themes/woodmart/js/scripts/wc/swatchesVariations.js?ver=6.3.0
    Check this example and open this file on your server. It shouldn’t be minified. And any changes applied there are not visible on the website.
    Please, disable this mechanism so we could troubleshoot this problem.

    March 6, 2022 at 3:39 pm #357947

    noahluxury
    Participant

    Sorry, I don’t quite understand how to do it.

    March 6, 2022 at 3:49 pm #357951

    noahluxury
    Participant

    I just adjusted the permissions

    March 7, 2022 at 2:05 am #358072

    noahluxury
    Participant

    Hi, can the problem be solved? You said my server compressed the js, I don’t quite understand it because I stopped all caching. I also found that as long as I don’t upgrade to 6.3, I don’t have these errors.

    March 7, 2022 at 6:22 am #358083

    Artem Temos
    Keymaster

    Hello,

    Please, open this file on your server and see that it looks different than in the browser https://noahluxury.com/wp-content/themes/woodmart/js/scripts/wc/swatchesVariations.js
    It means that your server somehow optimizes JS files and doesn’t allow editing. Contact your hosting provider for help on this matter.

    Kind Regards

    March 7, 2022 at 7:07 am #358129

    noahluxury
    Participant

    Hi. I don’t quite understand my server optimizing JS files. I am not using managed hosting and have not set the relevant options. I opened swatchesVariations.js and couldn’t see any difference.

    Attachments:
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    March 7, 2022 at 7:49 am #358145

    Artem Temos
    Keymaster

    We were finally able to edit this file on your website. Please, check how it works now.

    March 7, 2022 at 7:54 am #358148

    noahluxury
    Participant

    I looked at it and the variant library became normal. I am curious about why this problem occurs and how to solve it next time.

    March 7, 2022 at 7:58 am #358151

    noahluxury
    Participant

    Although the variant gallery is back to normal, the typography of the footer is still wrong.

    Attachments:
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    March 7, 2022 at 8:08 am #358160

    Artem Temos
    Keymaster

    You need to move your footer widget to proper widget columns in Appearance -> Widgets.

    Kind Regards

    March 7, 2022 at 8:15 am #358166

    noahluxury
    Participant

    Thank you for your help. The footer is back to normal. In addition, can you tell me why there are errors in the variant gallery after the updated version?

    March 7, 2022 at 8:16 am #358169

    Artem Temos
    Keymaster

    It is a bug in our theme and we will release a small update with the fix today.

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Viewing 21 posts - 1 through 21 (of 21 total)