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wishlists error

Viewing 17 posts - 1 through 17 (of 17 total)
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  • April 2, 2022 at 3:41 pm #365922

    mondamenabli
    Participant

    Hi, I hope you are doing well. When I add product to wishlist and click to to view, it says says empty. What may be the issue?

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    April 2, 2022 at 4:42 pm #365926

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 3, 2022 at 6:49 am #365956

    mondamenabli
    Participant

    There are other issues. I’m going to list all here so that you can check all. I’m also going to put screenshot. I said sometimes but very often; I submitted the ticket several times and you just said it appears well by your side. Since I send you screenshots you should take them into consideration and check it well, don’t just say that it appears well by your side. I’m tired to write every time for the same issues.
    1-) related products sometimes are messed up. It appears double
    2-) When we add product to cart at product page, sometimes it doesn’t show offcanevas side and when it shows it is messed up (view cart and order buttons are messed up)
    3-) sometimes when a new customer access to the website by typing our domain name, he is redirected to “404 page” and it is written http://www.doekpomarket/undefined or http://www.doekpomarket/404

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    April 4, 2022 at 5:28 am #366073

    mondamenabli
    Participant

    Hi, What is the problem? How can you let me disable all my plugin for 24 hours till now nothing is done. You know what it may cause. security and waste of time. If you are unable to do it, tell me so that I can move forward.

    April 4, 2022 at 7:16 am #366105

    Artem Temos
    Keymaster

    Hello,

    Take our apologies for the delay. Please, keep plugins turned off for the next few hours and I will do my best to check the problem asap.

    Kind Regards

    April 4, 2022 at 7:37 am #366117

    mondamenabli
    Participant

    Ok thanks

    April 4, 2022 at 7:42 am #366119

    Artem Temos
    Keymaster

    We see that most of the plugins are still activated. Please, turn them temporarily off.

    Kind Regards

    April 4, 2022 at 10:36 am #366193

    mondamenabli
    Participant

    ¨Please check private content

    April 4, 2022 at 10:54 am #366198

    Artem Temos
    Keymaster

    It looks like you have added some shortcode of the third party plugin on the wishlist page and that is why it doesn’t work https://gyazo.com/7af6bfd5ae3b32f1c1e97578f4c167eb
    Configure the wishlist page according to our documentation to fix it https://xtemos.com/docs-topic/wishlist/

    Kind Regards

    April 4, 2022 at 11:44 am #366213

    mondamenabli
    Participant

    There are other issues that I mentioned too, what about them?
    There are other issues. I’m going to list all here so that you can check all. I’m also going to put screenshot. I said sometimes but very often; I submitted the ticket several times and you just said it appears well by your side. Since I send you screenshots you should take them into consideration and check it well, don’t just say that it appears well by your side. I’m tired to write every time for the same issues.
    1-) related products sometimes are messed up. It appears double
    2-) When we add product to cart at product page, sometimes it doesn’t show offcanevas side and when it shows it is messed up (view cart and order buttons are messed up)
    3-) sometimes when a new customer access to the website by typing our domain name, he is redirected to “404 page” and it is written http://www.doekpomarket/undefined or http://www.doekpomarket/404

    April 4, 2022 at 12:02 pm #366223

    Artem Temos
    Keymaster

    We don’t see any of the mentioned problems on your website now. Could you please clarify how to reproduce at least some of them first?

    April 4, 2022 at 12:34 pm #366234

    mondamenabli
    Participant

    For issue number 1 please follow this link, scroll till the bottom, you will see related product appear double. https://doekpomarket.com/boutique/non%20class%C3%A9/culotte-moulante-taille-haute/

    April 4, 2022 at 12:44 pm #366235

    Artem Temos
    Keymaster

    Please, send us your FTP access so we can check it.

    April 4, 2022 at 2:27 pm #366271

    mondamenabli
    Participant

    ok

    April 4, 2022 at 5:36 pm #366306

    mondamenabli
    Participant

    Would you mind telling me if I can activate my plugins?

    April 5, 2022 at 1:35 am #366358

    mondamenabli
    Participant

    Hi,

    April 5, 2022 at 9:45 am #366432

    Artem Temos
    Keymaster

    We are still working on this issue but can’t fix it so fast.
    As a workaround, you can enable the combine CSS option in Theme Settings -> Performance.

    You can also create your single product page with our theme built in Layouts builder instead of Elementor PRO. That should fix the problem even without enabling combined CSS.

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