Instagram theme element

This topic has 16 replies, 2 voices, and was last updated 6 years, 8 months ago by Artem Temos.

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February 5, 2018 at 12:22 am #37415

BLAVAS
Participant

Hello again 🙂

I have on my home page theme element “Instagram” from WPbakery page builder. I tried to connect a few instagram profiles, but there are still some missing photos. Actually I have connected my Instagram profile where is only 5 photos, but in the Instagram element I can see only two of theme. Please see the screenshot and I would be happy if you help me.
Thank you.

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February 5, 2018 at 7:39 am #37448

Artem Temos
Keymaster

Hello,

Read this topic with a similar problem https://xtemos.com/forums/topic/instagram-thumbnail-crashes-on-the-widget/ It should help you. We will introduce a fix in the next theme update also.

Kind Regards
Xtemos

March 20, 2018 at 8:36 am #47339

BLAVAS
Participant

Hi,
I changed hosting provider and after the migration I have invalid instagram element.
Could you check it and give me advice what can I do to repair it?
Thank you in advance.

March 20, 2018 at 9:17 am #47356

Artem Temos
Keymaster

This issue is already fixed in our theme update. You need to get the latest version from themeforest and reinstall it via Appearance -> Themes.

March 20, 2018 at 11:41 am #47401

BLAVAS
Participant

Hi, the update killed my web. Could you please check it?
Thanks.

March 20, 2018 at 12:29 pm #47412

Artem Temos
Keymaster

Hi,

Please, describe us your problems in a bit more details. Attach some screenshots and provide us a list of steps how to reproduce it on your website.

Thank you in advance.

March 20, 2018 at 12:42 pm #47422

BLAVAS
Participant

I send some screenshots. It was in chrome and also in Safari. Now in safari it looks better, without the bad upper part (img homepage1), but there are still visible black stripes on both sides of category images.
There were in the footer some parts from the demo, I don’t know why. It is ok now, but again I don’t know how 🙂

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March 20, 2018 at 12:51 pm #47431

Artem Temos
Keymaster

Hello,

You need to clear your browser cache to see the changes after update. Here is a website with tutorials and guides how to clear the cache in different browsers and devices http://www.refreshyourcache.com/en/home/

Regards

March 20, 2018 at 1:00 pm #47437

BLAVAS
Participant

Didn’t help. Nothing changed. It is the same also in the private incognito mode.

March 20, 2018 at 1:06 pm #47443
Artem Temos
Keymaster
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix the categories issue
```
.cat-design-alt .product-category-thumbnail img {
	width: 100%;
}
```
March 20, 2018 at 1:18 pm #47454

BLAVAS
Participant

I added it, but nothing happend. Still the same two problems.

March 20, 2018 at 1:26 pm #47459

Artem Temos
Keymaster

Here is how it works https://gyazo.com/c09a448926591f8366872ffca22c0193

March 20, 2018 at 1:42 pm #47471

BLAVAS
Participant

I restarted my computer. The first problem doesn’t appear, but I still see the black stripes in chrome and safari.

March 20, 2018 at 1:46 pm #47474

BLAVAS
Participant

https://gyazo.com/559eb9c302a2ec8c095faa8349724ffb

March 20, 2018 at 2:15 pm #47510

Artem Temos
Keymaster

Try to clean all the code from your custom CSS area you added previously and leave the one we gave you in this topic only.

March 20, 2018 at 6:21 pm #47604

BLAVAS
Participant

When I cleaned all the code, it works, but there were again previous errors that you helped me to remove by the code itself.
I had problems with the newsletter sign-in pop-up so you sent me code to custom css.
Now there is back all the code and I can’t see the pop-up anymore. I don’t know why.
But after this, there are the black stripes again 🙁

March 21, 2018 at 7:40 am #47701

Artem Temos
Keymaster

Try to add all the code part by part (parts for 10-15 lines) and check which one breaks all other code functionality. Something wrong with custom CSS code you have.
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