Home › Forums › WoodMart support forum › Lost orders and customer data missing on checkout page and in orders.

Lost orders and customer data missing on checkout page and in orders.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • May 10, 2022 at 9:07 am #374472

    Kristof
    Participant

    Hi!

    Recently we just installed the woodmart theme and now I realized that all of my orders after 15th of january are DISAPPEARED. I don’t know how it happened but it’s very annoying.

    Also on the checkout page for orders there aren’t any fild to fill with the customer details. What can I do?

    Attachments:
    You must be logged in to view attached files.
    May 10, 2022 at 2:46 pm #374603

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check how it works with the default wordpress theme just to check whether the issue is with our theme or not. Because the Orders and checkout are woocommerce functionality and our theme doesn’t influence.

    Best Regards

    May 10, 2022 at 3:03 pm #374607

    Kristof
    Participant

    It was a correctly working webstore with hundreds of orders before we installed the theme.

    May 10, 2022 at 4:00 pm #374641

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The only way to solve this is by Restoring a previous backup. Our theme couldn’t delete orders from your website.

    Best Regards

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)