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Unable to Update Woodmart Theme

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • May 17, 2022 at 12:26 pm #376457

    iamglynne
    Participant

    Hi, I am unable to update the Woodmart theme installed on my site.

    Error below:

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    May 17, 2022 at 2:11 pm #376504

    Luke Nielsen
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If you are still unable then provide the admin panel login and FTP details of the website.

    Kind Regards

    May 20, 2022 at 8:19 am #377375

    iamglynne
    Participant

    Hi,

    I did the following instructions given but I am still unable to update the theme to its latest version.

    May 20, 2022 at 4:20 pm #377533

    Luke Nielsen
    Keymaster

    Hello,

    Please, try to upload the theme from ThemeForest and set it via Appearance -> Themes -> Add new.

    https://prnt.sc/to5mg0628kBf

    Kind Regards

    • This reply was modified 2 years, 6 months ago by Luke Nielsen.
    May 21, 2022 at 12:43 pm #377666

    iamglynne
    Participant

    Hi,

    Thanks so much for the reply. I have been trying to upload the new version of the theme however I am unable to successfully do so as it just keeps loading. It’s more than an hour and still, it’s just loading and loading and loading, really nothing happens.

    May 23, 2022 at 6:11 am #377886

    iamglynne
    Participant

    Hi, can you help me with this please?

    May 23, 2022 at 5:19 pm #378125

    Luke Nielsen
    Keymaster

    Hello,

    Please, update your access to the admin panel (https://prnt.sc/HGQYqZX7YpKj) and provide the purchase code to the private area so we can try to do this for you.

    Looking forward to collaborating with you.

    Kind Regards

    • This reply was modified 2 years, 6 months ago by Luke Nielsen.
    • This reply was modified 2 years, 6 months ago by Luke Nielsen.
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