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Assigning single product layout to all products doesn’t work

Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 30, 2022 at 10:13 pm #380013

    monalisa
    Participant

    Hi!
    I created a single product page layout , and when I assign it to a specific product (using conditions) it works perfectly. When I choose “all products” however and then try to add a new product, my design is not used. How can I please set it so that my design is the “default go to” unless I choose something else? 🙂

    May 31, 2022 at 9:04 am #380099

    Artem Temos
    Keymaster

    Hello,

    Please, provide us with your admin access so we can log in and check this on your side.

    Thank you in advance.

    June 4, 2022 at 1:36 pm #381194

    monalisa
    Participant

    Hi! It doesn’t seem like the log-in info I provided was attached to the post, so I am trying again 🙂

    June 6, 2022 at 9:11 am #381341

    Artem Temos
    Keymaster

    Hello,

    Sorry, but you sent the password without a username. Could you please clarify this so we could check?

    Kind Regards

    June 6, 2022 at 10:22 am #381364

    monalisa
    Participant

    Hi there! sorry about that 🙂

    June 6, 2022 at 11:26 am #381385

    Artem Temos
    Keymaster

    Please, send us your FTP access so we can troubleshoot the issue.

    Kind Regards

    June 6, 2022 at 12:34 pm #381409

    monalisa
    Participant

    Oi, you need ftp-access to figure out why a layout in WordPress is not being assigned to products? I haven’t used FTP in many years, but I will try to create a FTP account 🙂

    June 6, 2022 at 2:19 pm #381432

    Artem Temos
    Keymaster

    We don’t see your website files with this FTP account https://gyazo.com/296ed04a5dacf21b3017d36e7178366c

    Kind Regards

    June 8, 2022 at 6:18 pm #381984

    monalisa
    Participant

    Hi again! I cannot find any way to configure the FTP accounts, is it OK for you to log into cPanel?

    June 9, 2022 at 9:31 am #382083

    Artem Temos
    Keymaster

    We have fixed the issue for you. This fix will be also included in our next theme update.

    Kind Regards

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Viewing 10 posts - 1 through 10 (of 10 total)