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black friday

Viewing 24 posts - 1 through 24 (of 24 total)
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  • #382659

    Vickertoledo
    Participant

    Tengo un problema con el tema porque se desaparen los menu de categoria, top bar right y menu principal. se desaparecen y tengo que agregarlo cada dia tambien tengo problema con la version movil no se muestran los menu

    #382661

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please check these manuals and make sure you have configured the menu correctly: https://xtemos.com/docs-topic/adding-menu-to-the-site/ and https://xtemos.com/docs-topic/product-category-menu/

    If the problem presists, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #382753

    Vickertoledo
    Participant

    el problema persiste le voy a enviar un foto para que vean que no estan los menu principales ni categorias
    necesito ayuda con este problema
    espero su pronta respuesta gracias

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    #382880

    Vickertoledo
    Participant

    hola necesito me ayuden con el tema cada vez que colocamos el menu de categrias principal se cae la pagina y da error podrian chequear esto tambien
    necesito su pronta respuesta

    saludos

    #382904

    Hello,

    Sorry for the delay.

    I cannot log ito n your site. Please check the access once again.

    Best Regards

    #382965

    Vickertoledo
    Participant

    hi hav the problem with the categories menu and the principal menu, also the theme hav problem with the product i look any product in the seach but displays the products like send not how shop products check that too please
    i hope to soon you answers
    i send the new detail for us check

    #383090

    Vickertoledo
    Participant

    Hello, I also need you to check that when we put a name in the search engine, for example, graphics cards, and we search for it, the products come up, but as to share, not as to buy, I need to solve that

    #383280

    Hello,

    The problems are caused either by child theme customization or third parties plugins.

    I have switched to the parent theme and disabled the third parties plugins: https://gyazo.com/a0e9aeab92d96fd20957ea43abef9212

    The product categories menu appears: https://gyazo.com/796ad0a2e19ad6f455a59106e42dfef2

    AJAX search works as it should: https://gyazo.com/fc274f01ceaaa71535a67f1796b1bdb6

    The search result page shows the products in the proper way: https://gyazo.com/7e5dd07430a8624484bb6b47994ec2a5

    Please switch to the parent theme, then deactivate the plugins in the same way as I did, then activate the plugins one by one checking the site to detect which one causes the problem.

    If you have any questions please feel free to contact us.

    Best Regards

    #383345

    Vickertoledo
    Participant

    Hi, i have checked everything, still its not getting fix, please login to my site and check.

    #383355

    Vickertoledo
    Participant

    in the image you can see that there is no menu or the categories or the top bar or the main one I will also send you another image how to show the products and the link
    link of productos
    https://evotechpro.es/?s=monitores&post_type=product&product_cat=0
    check how the products look when you look for them at the bar and enter

    I need you to solve these problems that the topic has, please, since I have had a problem with my client because of this, details of the topic and also please, if you can answer quickly, I would appreciate it, since time is important for this

    best regards

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    #383426

    Hello,

    Can I disable the plugins and leave them deactivated for you to check?

    Best Regards

    #384400

    Vickertoledo
    Participant

    Yes you can, but please solved issue, menu keep disappearing after some time, and when i add any page in menu and save then all menu appear again.

    #384478

    Hello,

    Please check now, if there are any problems, leave the site as it is, and provide the page URL and screen with the problem.

    Best Regards

    #385953

    Vickertoledo
    Participant

    ok the problem continues and now I have a problem with the main page when I want to edit it you can hack it
    https://evotechpro.es/wp-admin/post.php?post=166229&action=elementor

    every 6 hours the main menus are deleted
    I sent you a capture today I sent another highlighted with what disappears
    I need to solve this as soon as possible, thanks

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    #386105

    Hello,

    Please update the theme and plugins in Appearance > Install plugins, if the problem remains, deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent and check for a period of time.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #386239

    Vickertoledo
    Participant

    ok the problem persists i need a solution for this
    https://evotechpro.es/wp-admin/post.php?post=166229&action=elementor
    I need to configure and make some changes on the main page and I can’t

    Another problem is that of the least that they continue to disappear, I need them to solve this for me, not to send a suggestion of what to do because until now they have not been able to solve the problems that the topic presents and I am having a problem with my client

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    #386371

    Hello,

    Sorry for the delay.

    Now I see the main menu, when did it disappear last time?

    Best Regard

    #386406

    Vickertoledo
    Participant

    You see it now because we put it on but it constantly disappears I’ll check it tomorrow to see if it’s still there and the problem I have because I can’t edit the main page takes me to another page I send you the screenshot I need you to check all these bugs on the theme
    i send again the link for you check the error
    https://evotechpro.es/wp-admin/post.php?post=166229&action=elementor

    Attachments:
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    #386727

    Hello,

    Please update the site access.

    Best Regards

    #386987

    Vickertoledo
    Participant

    the theme is not updated i need to solve this srs please check everything because now i cant edit any page in Elementor

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    #387169

    Hello,

    When I updated and deactivated the plugins I got the Internal error: Please contact the host support on this issue.

    Best Regards

    #387194

    Vickertoledo
    Participant

    if i update theme it gives me 500 internal server error, what can we do with this I really am tired of the problems of this topic

    #387267

    Vickertoledo
    Participant

    can you check what is happening with this topic

    #387298

    Hello,

    Please provide FTP access.

    Best Regards

Viewing 24 posts - 1 through 24 (of 24 total)