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black friday
- This topic has 23 replies, 2 voices, and was last updated 2 years, 6 months ago by Elise Noromit.
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June 12, 2022 at 11:40 pm #382659
VickertoledoParticipantTengo un problema con el tema porque se desaparen los menu de categoria, top bar right y menu principal. se desaparecen y tengo que agregarlo cada dia tambien tengo problema con la version movil no se muestran los menu
June 13, 2022 at 12:38 am #382661
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please check these manuals and make sure you have configured the menu correctly: https://xtemos.com/docs-topic/adding-menu-to-the-site/ and https://xtemos.com/docs-topic/product-category-menu/
If the problem presists, insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
June 13, 2022 at 11:44 am #382753
VickertoledoParticipantel problema persiste le voy a enviar un foto para que vean que no estan los menu principales ni categorias
necesito ayuda con este problema
espero su pronta respuesta graciasAttachments:
You must be logged in to view attached files.June 14, 2022 at 12:33 am #382880
VickertoledoParticipanthola necesito me ayuden con el tema cada vez que colocamos el menu de categrias principal se cae la pagina y da error podrian chequear esto tambien
necesito su pronta respuestasaludos
June 14, 2022 at 3:22 am #382904
Elise NoromitMemberHello,
Sorry for the delay.
I cannot log ito n your site. Please check the access once again.
Best Regards
June 14, 2022 at 12:07 pm #382965
VickertoledoParticipanthi hav the problem with the categories menu and the principal menu, also the theme hav problem with the product i look any product in the seach but displays the products like send not how shop products check that too please
i hope to soon you answers
i send the new detail for us checkJune 15, 2022 at 12:44 am #383090
VickertoledoParticipantHello, I also need you to check that when we put a name in the search engine, for example, graphics cards, and we search for it, the products come up, but as to share, not as to buy, I need to solve that
June 15, 2022 at 3:46 pm #383280
Elise NoromitMemberHello,
The problems are caused either by child theme customization or third parties plugins.
I have switched to the parent theme and disabled the third parties plugins: https://gyazo.com/a0e9aeab92d96fd20957ea43abef9212
The product categories menu appears: https://gyazo.com/796ad0a2e19ad6f455a59106e42dfef2
AJAX search works as it should: https://gyazo.com/fc274f01ceaaa71535a67f1796b1bdb6
The search result page shows the products in the proper way: https://gyazo.com/7e5dd07430a8624484bb6b47994ec2a5
Please switch to the parent theme, then deactivate the plugins in the same way as I did, then activate the plugins one by one checking the site to detect which one causes the problem.
If you have any questions please feel free to contact us.
Best Regards
June 15, 2022 at 5:44 pm #383345
VickertoledoParticipantHi, i have checked everything, still its not getting fix, please login to my site and check.
June 15, 2022 at 6:27 pm #383355
VickertoledoParticipantin the image you can see that there is no menu or the categories or the top bar or the main one I will also send you another image how to show the products and the link
link of productos
https://evotechpro.es/?s=monitores&post_type=product&product_cat=0
check how the products look when you look for them at the bar and enterI need you to solve these problems that the topic has, please, since I have had a problem with my client because of this, details of the topic and also please, if you can answer quickly, I would appreciate it, since time is important for this
best regards
Attachments:
You must be logged in to view attached files.June 16, 2022 at 3:50 am #383426
Elise NoromitMemberHello,
Can I disable the plugins and leave them deactivated for you to check?
Best Regards
June 19, 2022 at 9:51 am #384400
VickertoledoParticipantYes you can, but please solved issue, menu keep disappearing after some time, and when i add any page in menu and save then all menu appear again.
June 20, 2022 at 2:17 am #384478
Elise NoromitMemberHello,
Please check now, if there are any problems, leave the site as it is, and provide the page URL and screen with the problem.
Best Regards
June 24, 2022 at 1:17 pm #385953
VickertoledoParticipantok the problem continues and now I have a problem with the main page when I want to edit it you can hack it
https://evotechpro.es/wp-admin/post.php?post=166229&action=elementorevery 6 hours the main menus are deleted
I sent you a capture today I sent another highlighted with what disappears
I need to solve this as soon as possible, thanksAttachments:
You must be logged in to view attached files.June 25, 2022 at 2:59 am #386105
Elise NoromitMemberHello,
Please update the theme and plugins in Appearance > Install plugins, if the problem remains, deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent and check for a period of time.If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
June 25, 2022 at 5:42 pm #386239
VickertoledoParticipantok the problem persists i need a solution for this
https://evotechpro.es/wp-admin/post.php?post=166229&action=elementor
I need to configure and make some changes on the main page and I can’tAnother problem is that of the least that they continue to disappear, I need them to solve this for me, not to send a suggestion of what to do because until now they have not been able to solve the problems that the topic presents and I am having a problem with my client
Attachments:
You must be logged in to view attached files.June 26, 2022 at 11:44 pm #386371
Elise NoromitMemberHello,
Sorry for the delay.
Now I see the main menu, when did it disappear last time?
Best Regard
June 27, 2022 at 2:44 am #386406
VickertoledoParticipantYou see it now because we put it on but it constantly disappears I’ll check it tomorrow to see if it’s still there and the problem I have because I can’t edit the main page takes me to another page I send you the screenshot I need you to check all these bugs on the theme
i send again the link for you check the error
https://evotechpro.es/wp-admin/post.php?post=166229&action=elementorAttachments:
You must be logged in to view attached files.June 28, 2022 at 3:48 am #386727
Elise NoromitMemberHello,
Please update the site access.
Best Regards
June 28, 2022 at 8:09 pm #386987
VickertoledoParticipantthe theme is not updated i need to solve this srs please check everything because now i cant edit any page in Elementor
Attachments:
You must be logged in to view attached files.June 29, 2022 at 2:47 pm #387169
Elise NoromitMemberHello,
When I updated and deactivated the plugins I got the Internal error: Please contact the host support on this issue.
Best Regards
June 29, 2022 at 3:24 pm #387194
VickertoledoParticipantif i update theme it gives me 500 internal server error, what can we do with this I really am tired of the problems of this topic
June 29, 2022 at 6:07 pm #387267
VickertoledoParticipantcan you check what is happening with this topic
June 29, 2022 at 10:15 pm #387298
Elise NoromitMemberHello,
Please provide FTP access.
Best Regards
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